Posted by: Colin Steele
Search400.com member “Bud” shares his blunder:
While recently putting the latest CUME & Hiper Group on our model 810, I experienced a failure for some PTF’s to apply for iSeries Access. So, I downloaded what were the missing concurrent PTFs from Fix Central and tried to apply them. It didn’t work, and at that point I couldn’t figure out what was going on so contacted IBM Support — on Saturday. The contact guy sorted out what was going on, had me re-apply one of them and bounce the box. Now, understand that at the time I was doing this I was talking to him (as in not paying attention to what I was doing). He told me if I had any more issues to call him back. So, for 45 minutes I’m staring at the front panel and everything looks normal to me (Normal mode: running on B side) except for a blinking light to the immediate right of the start button.
In my defense, I was handed the job of software administration two years ago and have never performed any manual functions on the box. Anyway, to figure what the blinking light meant, I hunted it down at the infocenter (no mean feat) and read that it meant the “system has power.” Also, since I’m in a room with lots of little fans spinning in lots of little boxes, the noise level is, well its noisy in there! I finally caved in and called the guy back. He said, “Um, your system isn’t powered up.” But I see an illuminated panel and there’s power to the box. “Yeah, but that doesn’t mean it’s powered up, it just means there’s power to the box,” he added. I felt like such an idiot. Then he added, “Don’t feel bad, you wouldn’t believe the number of calls we receive on this.”
Do you have a blunder to share?