Information Technology Management with a Purpose:

user demands

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November 21, 2013  8:06 AM

When users drive the CIO crazy



Posted by: S R Balasubramanian
business users, business value, CIO challenges, customer demands, end-users, user demands, user involvement

There is no denying the fact that users play a significant role in a CIOs life. Some say it is they that we work for and we should not falter when serving them. They may have their idiosyncrasies and tantrums but they after all are our customers. ‘Customer is the king’ – so the saying goes...

May 14, 2012  5:54 AM

The insatiable demand for reports



Posted by: S R Balasubramanian
legacy practices, MIS reports, user demands, user expectations, user satisfaction

The one user demand that has never ebbed has been the need for more reports. In every organization that I have been in, this phenomenon has raised its head and claimed attention. Users always demand reports either as a specific need or on a perception that they have not got enough out of the...


January 9, 2012  11:54 PM

The essence of speed



Posted by: S R Balasubramanian
business users, CIO responsibility, customer demands, customer satisfaction, dynamic market, market change, the customer, user demands, user involvement

Times are changing. Gone are the days of slow and steady progress. Markets hardly changed then and everyone had time to attend to any issue. What couldn’t be finished today could always spill over to tomorrow. We were told that heavens wouldn’t fall if work was put...


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