Information Technology Management with a Purpose:

customer satisfaction

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January 9, 2012  11:54 PM

The essence of speed



Posted by: S R Balasubramanian
business users, CIO responsibility, customer demands, customer satisfaction, dynamic market, market change, the customer, user demands, user involvement

Times are changing. Gone are the days of slow and steady progress. Markets hardly changed then and everyone had time to attend to any issue. What couldn’t be finished today could always spill over to tomorrow. We were told that heavens wouldn’t fall if work was put...

December 27, 2011  11:02 AM

Thinking beyond routine business operations



Posted by: S R Balasubramanian
CIO priorities, customer satisfaction, customer viewpoint, IT plan, IT planning, the customer

During our tenure as CIOs, we try our best to serve the organization that we work for, through the deployment of IT solutions. We consider the...


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