Information Technology Management with a Purpose:

best practices

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April 18, 2014  10:24 AM

The Annual Performance Appraisal



Posted by: S R Balasubramanian
best practices, career skills, CIO judgment, CIO leadership, employee retention, performance appraisal, personality development, talent retention

As we start with the new financial year in April, two of our main obligations come to fore. One is seeking approval for the annual budget...

March 18, 2014  6:59 AM

When Companies Hibernate



Posted by: S R Balasubramanian
best practices, business value, coordination with management, decision making, project approval process, relationship with management, time management, top management buy-in, user buy-in

I often come across companies that start IT projects with all fanfare, complete the initial tasks but cool off later. I first enquire, then nudge them and finally try persuading the folks to...


December 24, 2013  11:15 AM

Business Process Management



Posted by: S R Balasubramanian
applications management, best practices, business IT alignment (BITA), Enterprise Architecture, performance monitoring, Process automation

Business Process Management (BPM) is a subject which has been discussed widely since early 2000s but did not go far during the early years after its debut. Like many other technologies this too was shrouded in mystery till it attained maturity over time. It is perhaps...


September 21, 2013  7:35 AM

The Quality Conundrum



Posted by: S R Balasubramanian
best practices, CIO's challenges

I have been in several companies as CIO during my tenure but the ones which had extensive Quality (TQM) related programs were a little difficult ones to handle. Not that I disliked the quality movement, for I myself was part of the core group in a couple of companies, spreading quality awareness...


July 27, 2013  12:47 PM

Embedding Learning into our Work Ethos



Posted by: S R Balasubramanian
best practices

Learning never stops and as the saying goes ‘it is never too late to learn’. New challenges appear every day and we are forced to deal with them. If the same problem crops up every time we will know how to deal with it but that is not what usually happens. We live in an environment that is...


July 1, 2013  6:55 AM

The Habit of Replicating Systems across Organizations



Posted by: S R Balasubramanian
best practices

We always choose the easy way to take care of issues we face. When confronted with a problem, we wish for a readymade solution to make use of, or having successfully solved a difficult problem, we want to use this success mantra in every situation that we are faced with. We tend to pick up a...


September 12, 2011  5:51 AM

IT Service Management simplified



Posted by: S R Balasubramanian
Add new tag, best practices, Information Technology Infrastructure Library, IT Service Management, ITIL, ITSM, service delivery, service delivery best practices

CIOs design and manage complex information systems to help the company get better in terms of their efficiency and effectiveness. With time, as systems expand due to organizational growth and changed environment, they get unwieldy and it becomes difficult to...


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