Heard, and overheard

Apr 13 2011   11:16AM GMT

Overheard talking about Web self-service

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

overheard Overheard: Chris Maxcer
“Since the [Web self-service] update — which includes links to a company support blog and a YouTube channel for self-service videos — calls to VMware’s contact center have steadily decreased. The rate is now below 4%, saving VMware more than $10 million a year.

Today’s WhatIs.com Word of the Day is Web self-service.

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