Mar 4 2011 8:38AM GMT
Posted by: Margaret Rouse
business process management, gap analysis
Overheard talking about gap analysis
Posted by: Margaret Rouse
![]() |
The purpose of the gap analysis was to see how our processes could help people succeed. It wasn’t to blame people — blaming people rarely results in process improvements. - Niel Nickolaisen |
Today’s WhatIs.com Word of the Day is gap analysis.





