Heard, and overheard

Mar 4 2011   8:38AM GMT

Overheard talking about gap analysis



Posted by: Margaret Rouse
Tags:
business process management
gap analysis
”overheard” The purpose of the gap analysis was to see how our processes could help people succeed. It wasn’t to blame people — blaming people rarely results in process improvements.
- Niel Nickolaisen

Today’s WhatIs.com Word of the Day is gap analysis.

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