Posted by: Shayna Garlick
If you were asked to choose between IBM Global Services and the lesser known Solution Beacon for your consulting needs, which would you choose?
Hint: don’t be too quick to pick IBM. It seems that when it comes to picking a vendor or consultant, IT professionals believe larger more global companies such as IBM or Oracle aren’t always the preferred choice.
According to a VendorRate Trade Show report from Collaborate ’09 in Orlando last month, Solution Beacon was the highest rated vendor of the approximately 200 attending the show. The lowest rated vendor was Business Objects, with Oracle Consulting, Deloitte Consulting, Microsoft, BMC Software, ADP, Symantec Enterprise Storage and Verizon Wireless rounding out the bottom, according to the report.
VendorRate collected responses at Collaborate from nearly 400 IT professionals, who rated the vendors on a scale of 1 to 10 in 10 categories, including communication, timeliness, usability, reliability and customer service.
Three of the lowest rated vendors provide global consulting services. In a BusinessWire article, VendorRate CEO Rick Schaefer is quoted as saying, “Small and medium sized vendors continually score at the top of the charts while the big consulting organizations receive the lowest scores.”
Joining Solution Beacon at the top was Feith Systems & Software, Quest Software, Sun Microsystems Server, Oracle Software, Dell, HP and TUSC.
Here are a few of the highest and lowest scorers in specific categories, according to the report:
Best in Expertise: Solution Beacon and Sun Microsystems
Best in Communication: TUSC
Best in Recommend: Feist Systems and Software
Lowest in Recommend: ADP
Lowest in Timeliness: BusinessObjects
Lowest in Reliability: Microsoft
What do you think of these results? Do they surprise you?