Eye on Oracle:

Oracle support

1

October 1, 2012  9:57 PM

Supporting customized Oracle application code



Posted by: Mark Fontecchio
Oracle support

For a long time the story around third-party Oracle support company Rimini Street was that they could save you money off Oracle support costs. The other thing you heard a lot was that the company would support older versions of Oracle applications that Oracle itself would no longer support. But now...

August 9, 2012  3:53 PM

Oracle breaks losing streak with TomorrowNow decision



Posted by: Lena Weiner
Oracle, Oracle lawsuit, Oracle licensing, Oracle support, Oracle vs. SAP, Rimini Street, TomorrowNow

Lately, it seemed that perhaps Oracle had lost their Midas touch that seemed to charm judges and juries alike, striking out in both the Google API case and the HP "

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May 19, 2011  2:24 PM

Yikes: Analyst calls Oracle a “parasitic” vendor



Posted by: Mark Fontecchio
Oracle CFO Jeff Epstein, Oracle on Itanium, Oracle support

Everyone's piling on. A recent report by analyst Rob Enderle calls Oracle a "parasitic" vendor "that is focused on products and selling and the best managed, and has instrumented everything but the customer." Enderle's report followed the recent survey results from Gabriel Consulting Group that...


March 11, 2011  8:26 PM

Many Oracle customers to see support cost changes this year



Posted by: Mark Fontecchio
Oracle support

Chris Kanaracus at IDG has a good story about how many Oracle customers will see Oracle support cost changes this year. The change is due to many Oracle products moving off Premier Support...


February 8, 2011  2:53 PM

How do you rate Oracle Support?



Posted by: Mark Fontecchio
Oracle support

We recently wrote a story asking whether the phrase Oracle Support is an oxymoron. Now we want to hear from you. According to a recent survey, 42% of Oracle application customers are...


July 21, 2010  4:09 PM

Could Gartner be the key to an Oracle maintenance policy overhaul?



Posted by: Shayna Garlick
Oracle maintenance and support, Oracle support


June 30, 2010  5:03 PM

New report highlights benefits of Oracle third-party support



Posted by: Shayna Garlick
Oracle support


March 3, 2010  5:07 PM

Users need to fight back against Oracle’s third-party support clamp down



Posted by: Shayna Garlick
Oracle support


February 10, 2010  5:56 PM

Oracle needs to better support My Oracle Support



Posted by: Shayna Garlick
My Oracle Support, Oracle support


November 11, 2009  10:53 PM

Oracle takes the My out of My Oracle Support



Posted by: Shayna Garlick
My Oracle Support, Oracle support

The topic of support has often been a sore subject for Oracle customers. In the past couple of years we've seen Oracle support services get mixed reviews and consultants recommend


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