Over the past few months I’ve heard some mixed reviews from Oracle end users about Oracle’s support services.
Some folks I’ve spoken with say they get upset with certain Oracle support representatives who seem to be inexperienced. One person even went so far as to say that he purposely tries to get his problems elevated quickly so he can move up the ranks of Oracle support personnel. Others have said that they’re highly satisfied with Oracle on the support front.
Well, I’m writing a new article on the topic and I need to know what you think. Have you had a good experience with Oracle support overall or a bad one? Is Oracle support too expensive, or fairly priced? And would you ever consider going with a third party support provider like SAP’s TomorrowNow arm for your support needs? Why or why not?
Post your comments here and I’ll likely contact you to ask a few more questions for the article. Hope to hear from you soon.