Eye on Oracle

Feb 8 2011   2:53PM GMT

How do you rate Oracle Support?

Mark Fontecchio Mark Fontecchio Profile: Mark Fontecchio

We recently wrote a story asking whether the phrase Oracle Support is an oxymoron. Now we want to hear from you.

According to a recent survey, 42% of Oracle application customers are dissatisfied with the quality of support. In another survey, satisfaction levels with Oracle Support are far below those for other major vendors. Oracle shops told of filing service requests and not getting timely responses, or getting poor responses.

Some of these shops are paying Oracle six or seven figures for support services, and don’t feel they are getting what they are paying for. That said, maybe some of you out there are perfectly content with Oracle Support. Maybe you could tell us a story or two about how responsive Oracle Support was in your case.

Whatever your situation, let us know in the comments. Thanks.

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