We have a new expert on SearchOracle.com: Michael J. Hillenbrand has just joined our “Ask the Expert” team and will be answering questions in the new category “Managing an Oracle shop.” We’ve never had an expert taking management-level questions before (and most other Oracle forums on the Web focus on technical topics), so we’re excited to be able to offer his expertise, and he’s excited about providing content. If you’ve had questions about Oracle management on your mind – for instance, about outsourcing, compliance, market analysis or data center management – hit us with those questions now!
A little more about Michael: He directs and manages the AES Select Outsourcing group at Access Enterprise Solutions. AES is an information technology services organization providing its national client base with ERP functional expertise (Oracle and PeopleSoft), business and technology consulting, remote database support and select IT staff augmentation services. As director, Michael is responsible for defining processes and procedures, assisting with sales and marketing efforts, defining and governing service levels, and ensuring continued quality and success for AES Select customers.
Michael began his career as a DBA with US Steel and then moved on to manage the corporate Oracle DBA team at Alcoa. For the last 10 years Michael has been leading remote support efforts. Having been in a leadership role throughout most of his 20+ year career, Michael has hired and managed over 50 DBAs and supported well over 100 clients. Michael’s specialties include best practices (ITIL Foundations Certified), quality improvement and daily operations. Michael also has a strong background in database support, including Oracle (OCP Certified), SQL Server and DB2.