Enterprise Linux Log

Mar 22 2007   7:04AM GMT

Red Hat’s new one-page SLA in pictures

ITKE ITKE Profile: ITKE

Are you curious what a service level agreement looks like after its been through the Red Hat Enterprise Linux 5 SLA wringer?

Linux service agreements

“If it’s in the bits, we support the bits,” said Red Hat’s v.p. of engineering Paul Cormier. “No more legalese.”

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  • Bill Kuykendall
    I'd like to see this support agreement become the industry standard.
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