Enterprise Linux Log

Jun 19 2008   8:43PM GMT

Support booth a hit at Red Hat Summit

Don Rosenburg Profile: Dkr

This post was written by Pam Derringer, news writer.

Business was brisk at Iain Gray’s support booth during the fourth annual Red Hat Summit this week in Boston.

Offered for the first time, the highly visible red and white booth was staffed by Iain Gray, Red Hat’s vice president of services, and a team of technical experts to answer user questions from the basic to the complex.

“Volume was much higher than I expected,” Gray said.

The booth’s technical staff said it fielded queries from those on basic installation to those concerning live migration and other features as well as questions about virtualization features and the newly released Red Hat Enterprise Identity, Policy and Audit (IPA) ) security product.

The advantage of offering the booth at the Summit was that the technical staff could refer directly to the development staff that wrote the code if there was a question they couldn’t answer, he said.

Based on its popularity, Gray predicted that the booth will be a recurring feature at future Red Hat Summits.

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