Knowledge Management

KM is another topic in the Information Architecture. Knowledge is Information - albeit a special category of information. As with Content Management, an organisation should include in its Enterprise Architecture a strategy regarding what tools will be used for KM. Such tool(s) should meet the requirements of the business in terms of ease of use and ease of information retrieval. It must also take into account special user requirements such as after-hour availability of information and availability off-site, e.g. in work-from-home situations. Due to the nature of Knowledge it is especially important to govern the implementation of the EA strategy around this, as Knowledge should not be duplicated or maintained in seperate, disparate toolsets.