• Service-level agreement (SLA) negotiation: Defining service-level objectives

    Learn how to negotiate a service-level agreement (SLA) and define service-level objectives, the importance of metrics and how a cloud storage service-level agreement works.

    ITKE343,075 pointsBadges:
  • Cloud storage strategy: A guide to implementing cloud storage in your organization

    This how-to guide on implementing a cloud storage strategy explains cloud storage from every angle: marketplace dynamics, products for building a storage cloud, SLAs and best practices.

    ITKE343,075 pointsBadges:
  • Is the importance of cloud SLAs overblown?

    Karen Goulart2,005 pointsBadges:
  • As cloud’s use expands, cloud SLAs more important than ever

    The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever.

    Karen Goulart2,005 pointsBadges:
  • Amid criticism, HP pledges to refine SLAs for IaaS

    Public cloud SLAs are confusing and incomplete, analysts say; in response, HP reveals plans to update its SLAs for IaaS.

    Beth Pariseau7,140 pointsBadges:
  • Best practices for developing SaaS ERP RFPs and SLAs

    Developing a SaaS ERP RFP is different from on-premise, requiring more attention to the vendor’s financial viability. Organizations also need to pay attention to service-level agreements.

    ITKE343,075 pointsBadges:
  • Managed services pricing models: Per-device vs. SLA-based approach

    A per-device and per-user pricing model is easy for MSPs, but experts caution it carries business risk and leads managed services to commoditization.

    Techcopywriter690 pointsBadges:
  • Use SLAs to assign help desk incident priorities

    Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan.

    ITKE343,075 pointsBadges:
  • Microsoft, Google sweeten online service SLAs

    As Microsoft readies Office 365, the company tweaked its Online Services lifecycle policy. Google also improved its service-level agreements to cut planned downtime.

    Bridget Botelho3,255 pointsBadges:
  • Sidestep problems, be your own cloud SLA watchdog

    A service-level agreement is a vital piece to your cloud puzzle, so understanding what to expect is paramount. What goes into a typical cloud SLA?

    SearchCloudComputing1,265 pointsBadges:

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