• Microsoft targets Salesforce.com, Oracle CRM with promotional price

    Microsoft continued to put pricing pressure on its competitors in the SaaS CRM market today as it revealed plans to offer Dynamics CRM Online at a $34 per user per month price.

    Barney Beal5,200 pointsBadges:
  • Open source CRM meets SaaS CRM

    While SugarCRM is releasing its commercial open source SugarExchange, Salesforce.com is welcoming open source applications to AppExchange.

    Barney Beal5,200 pointsBadges:
  • NetSuite’s Salesforce.com discount indicative of SaaS CRM pricing pressures

    SaaS CRM vendors are coming under increasing pressure to lower prices, with Microsoft entering the market and NetSuite offering discounts to woo Salesforce.com customers.

    Barney Beal5,200 pointsBadges:
  • SaaS CRM vendors get serious about Web self-service features

    Oracle, Salesforce.com and RightNow all took significant steps toward beefing up their customer service capabilities with customer communities and self-service features.

    Barney Beal5,200 pointsBadges:
  • Are there security risks associated with SaaS CRM?

    Expert Denis Pombriant discusses some of the security risks associated with SaaS CRM.

    ITKE440,635 pointsBadges:
  • SaaS CRM services in greater demand

    SaaS CRM was once touted for the ability of customers to simply "flip the switch" to implement it, but a growing number of services firms are now emerging around the model.

    Barney Beal5,200 pointsBadges:
  • SaaS CRM taking a new vertical approach

    On-demand CRM vendors are building out configurable templates and looking to partners and customers to build out industry-specific functionality and round out their applications.

    Barney Beal5,200 pointsBadges:
  • SAP releases customer service module for Software as a Service (SaaS) CRM

    As vendors begin to realize and adopt the advantanges of Software as a Service, new types of applications are being released. This article outlines which vendors are putting out the new software and how it will affect a customer's business.

    Barney Beal5,200 pointsBadges:
  • SaaS CRM extends to remote support

    Despite some initial security trepidation, Okuma Corp. has implemented a hosted remote support application.

    Barney Beal5,200 pointsBadges:
  • Using SaaS CRM for application integration gives users single sign-on

    Learn how a financial services firm modernized system functionality by integrating SaaS CRM with 10 back-end systems in a $250k project. The result: time savings, new clients and big ROI.

    Christina Torode955 pointsBadges:

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