• Hot skills: the IT Infrastructure Library

    What is it? Among the steadiest performing skills of recent years is ITIL, the IT Infrastructure Library, an approach to IT service management (ITSM)...

    ComputerWeekly2,120 pointsBadges:
  • ITIL and ITSM best practices for process improvement

    ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide.

    ITKE361,720 pointsBadges:
  • ITSM (IT Service Management)

    IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers... (Continued)

    Margaret Rouse6,800 pointsBadges:
  • Midmarket CIO guide to IT service management and ITIL best practices

    Find advice on choosing an IT service management model and ITSM tools, as well as tips on ITIL best practices and ITIL service design, in this guide.

    ITKE361,720 pointsBadges:
  • What ITSM challenges are you facing?

    NNickolaisen480 pointsBadges:
  • Podcast Series: ITSM and ITIL basics

    Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series.

    ITKE361,720 pointsBadges:
  • Configuration management, IT asset management need to be integrated

    To align configuration management and asset management processes, ITSM expert Derek Lonsdale says start with the data and use an integrated tool set.

    ctorode890 pointsBadges:
  • CIO/CTO reaps benefits of a flexible ITSM platform

    In the second part of this story, CIO/CTO Bart Murphy explains how a cloud-based ITSM platform has helped transform IT and the business.

    Karen Goulart2,010 pointsBadges:
  • Does your company have interest in developing vertical, non-IT applications based on ITSM software?

    editor13,495 pointsBadges:
  • Creative channel partners repurpose ITSM software

    IT service management software once belonged only to the help desk but has since found new life in a range of vertical markets, such as healthcare.

    editor13,495 pointsBadges:

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