• ITSM (IT Service Management)

    IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers... (Continued)

    ITKE351,305 pointsBadges:
  • Podcast Series: ITSM and ITIL basics

    Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series.

    ITKE351,305 pointsBadges:
  • ITIL and ITSM best practices for process improvement

    ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide.

    ITKE351,305 pointsBadges:
  • Configuration management, IT asset management need to be integrated

    To align configuration management and asset management processes, ITSM expert Derek Lonsdale says start with the data and use an integrated tool set.

    ctorode890 pointsBadges:
  • CIO/CTO reaps benefits of a flexible ITSM platform

    In the second part of this story, CIO/CTO Bart Murphy explains how a cloud-based ITSM platform has helped transform IT and the business.

    Karen Goulart2,010 pointsBadges:
  • Does your company have interest in developing vertical, non-IT applications based on ITSM software?

    editor13,495 pointsBadges:
  • Creative channel partners repurpose ITSM software

    IT service management software once belonged only to the help desk but has since found new life in a range of vertical markets, such as healthcare.

    editor13,495 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • Six steps to Windows IT service management

    Managing a Windows IT service management structure encompasses everything, from developing a plan to monitoring and reporting service quality. Expert Harris Kern explains how to harness the complicated world of Windows IT service management and shares his experiences with implementing and executing...

    ITKE351,305 pointsBadges:
  • ITSM: Connecting service desk operations to IT strategies

    Service desk operations should be positioned from IT strategies, not from budget. Learn how IT managers can leverage Information Technology Service Management to ensure IT and business strategies are tied to the service desk.

    ITKE351,305 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following