• Does your company have interest in developing vertical, non-IT applications based on ITSM software?

    editor13,220 pointsBadges:
  • Creative channel partners repurpose ITSM software

    IT service management software once belonged only to the help desk but has since found new life in a range of vertical markets, such as healthcare.

    editor13,220 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • ITSM: Connecting service desk operations to IT strategies

    Service desk operations should be positioned from IT strategies, not from budget. Learn how IT managers can leverage Information Technology Service Management to ensure IT and business strategies are tied to the service desk.

    ITKE342,785 pointsBadges:
  • Resurrecting a failed ITSM implementation

    With each failed IT Service Management (ITSM) implementation, these projects become more difficult to complete. An expert outlines how to identify the cause of a failed ITSM implementation and how to bring about organizational change and successful adoption.

    ITKE342,785 pointsBadges:
  • ITSM best practices and change management

    Organize your IT processes and implement a service management focus in the data center with this section on ITSM best practices and change management, the second installment of our guide on ITIL processes in the data center.

    ITKE342,785 pointsBadges:
  • New certification paves way for ITIL out-of-the-box tools

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    ITKE342,785 pointsBadges:
  • ITSM (IT Service Management)

    IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers... (Continued)

    ITKE342,785 pointsBadges:
  • Does your ITSM program serve the needs of your company’s mobile workers and not IT metrics?

    Linda Tucci5,090 pointsBadges:
  • Forging an ITSM strategy that’s about business impact, not IT metrics

    ITSM strategy is not just about closing help desk tickets or managing change requests. It's about solving business problems and generating revenue.

    Linda Tucci5,090 pointsBadges:

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