• Evolving ITSM to support agile IT and BYOD

    We look at how IT service management is addressing emerging technology today – and the needs of innovation in the future

    ITKE372,075 pointsBadges:
  • Law firm puts IT service management in the cloud

    Addleshaw Goddard is using an IT service management (ITSM) service in the cloud as part of a programme to improve IT effectiveness

    KarlFl401,605 pointsBadges:
  • ITSM tools no silver bullet for data center service delivery

    ITSM tools can simplify and streamline the service delivery process, but don't forget the critical steps that also must be taken to help IT meet businesses' goals.

    rgates495 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • Resurrecting a failed ITSM implementation

    With each failed IT Service Management (ITSM) implementation, these projects become more difficult to complete. An expert outlines how to identify the cause of a failed ITSM implementation and how to bring about organizational change and successful adoption.

    ITKE372,075 pointsBadges:
  • ITSM best practices and change management

    Organize your IT processes and implement a service management focus in the data center with this section on ITSM best practices and change management, the second installment of our guide on ITIL processes in the data center.

    ITKE372,075 pointsBadges:
  • IT service management, ITIL forces cultural change

    ITIL, the IT service management framework, is being hailed as the holy grail of IT operations management. But ITIL implementations are often met with resistance because of short-term inefficiencies and extra work.

    Msant230 pointsBadges:
  • New certification paves way for ITIL out-of-the-box tools

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    Matt Stansberry10 pointsBadges:
  • Must-have ITSM tool features

    When looking for an ITSM tool, audit the capabilities of the tool sets you have in place, and follow this check list of must-have features.

    JonHassell1,330 pointsBadges:
  • Creative channel partners repurpose ITSM software

    IT service management software once belonged only to the help desk but has since found new life in a range of vertical markets, such as healthcare.

    jmoore1550 pointsBadges:

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