• ITIL and ITSM best practices for process improvement

    ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide.

    ITKE348,010 pointsBadges:
  • Configuration management, IT asset management need to be integrated

    To align configuration management and asset management processes, ITSM expert Derek Lonsdale says start with the data and use an integrated tool set.

    ctorode880 pointsBadges:
  • CIO/CTO reaps benefits of a flexible ITSM platform

    In the second part of this story, CIO/CTO Bart Murphy explains how a cloud-based ITSM platform has helped transform IT and the business.

    Karen Goulart2,010 pointsBadges:
  • Does your company have interest in developing vertical, non-IT applications based on ITSM software?

    editor13,495 pointsBadges:
  • Creative channel partners repurpose ITSM software

    IT service management software once belonged only to the help desk but has since found new life in a range of vertical markets, such as healthcare.

    editor13,495 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • Six steps to Windows IT service management

    Managing a Windows IT service management structure encompasses everything, from developing a plan to monitoring and reporting service quality. Expert Harris Kern explains how to harness the complicated world of Windows IT service management and shares his experiences with implementing and executing...

    ITKE348,010 pointsBadges:
  • ITSM: Connecting service desk operations to IT strategies

    Service desk operations should be positioned from IT strategies, not from budget. Learn how IT managers can leverage Information Technology Service Management to ensure IT and business strategies are tied to the service desk.

    ITKE348,010 pointsBadges:
  • Resurrecting a failed ITSM implementation

    With each failed IT Service Management (ITSM) implementation, these projects become more difficult to complete. An expert outlines how to identify the cause of a failed ITSM implementation and how to bring about organizational change and successful adoption.

    ITKE348,010 pointsBadges:
  • HP unveils cloud-based IT service management product Service Anywhere

    HP's Service Anywhere joins several other cloud-based ITSM offerings, but questions about total cost of ownership could hamper potential sales.

    Alex Barrett3,420 pointsBadges:

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