• release management

    Release management is a software engineering process intended to oversee the development, testing, deployment and support of software releases. The practice of release management combines the general business emphasis of traditional project management with a detailed technical knowledge of the...

    Margaret Rouse7,790 pointsBadges:
  • Hot skills: the IT Infrastructure Library

    What is it? Among the steadiest performing skills of recent years is ITIL, the IT Infrastructure Library, an approach to IT service management (ITSM)...

    ComputerWeekly2,465 pointsBadges:
  • ITIL and ITSM best practices for process improvement

    ITSM and ITIL processes continue to gain traction in enterprises as CIOs seek to cut costs and increase efficiencies through business process improvement. Learn more in this guide.

    ITKE364,220 pointsBadges:
  • What’s the best way to learn ITIL?

    Margaret Rouse7,790 pointsBadges:
  • Tips for ITIL implementation

    David Pultorak follow's up his ITIL webcast series with this podcast Q&A about ITIL implementation.

    ITKE364,220 pointsBadges:
  • Midmarket CIO guide to IT service management and ITIL best practices

    Find advice on choosing an IT service management model and ITSM tools, as well as tips on ITIL best practices and ITIL service design, in this guide.

    ITKE364,220 pointsBadges:
  • How IT gap analysis can be the first step to ITIL success

    Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a starting point in using the ITIL framework. Learn the eight questions to ask.

    ITKE364,220 pointsBadges:
  • ITIL (Information Technology Infrastructure Library)

    The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created the ITIL in response to the growing dependence on...

    Margaret Rouse7,790 pointsBadges:
  • ITIL vs. MOF: Find the best IT framework option for the midmarket

    The IT Infrastructure Library's increased complexity is difficult for midmarket CIOs to embrace, argues CIO Niel Nickolaisen. That's why he turned to the Microsoft Operations Framework.

    ITKE364,220 pointsBadges:
  • ITIL certification benefits

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    ITKE364,220 pointsBadges:

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