• How IT gap analysis can be the first step to ITIL success

    Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a starting point in using the ITIL framework. Learn the eight questions to ask.

    ITKE352,580 pointsBadges:
  • What’s the best way to learn ITIL?

    Margaret Rouse3,160 pointsBadges:
  • ITIL (Information Technology Infrastructure Library)

    The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created the ITIL in response to the growing dependence on...

    Margaret Rouse3,160 pointsBadges:
  • ITIL vs. MOF: Find the best IT framework option for the midmarket

    The IT Infrastructure Library's increased complexity is difficult for midmarket CIOs to embrace, argues CIO Niel Nickolaisen. That's why he turned to the Microsoft Operations Framework.

    ITKE352,580 pointsBadges:
  • ITIL certification benefits

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    ITKE352,580 pointsBadges:
  • Podcast Series: ITSM and ITIL basics

    Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series.

    ITKE352,580 pointsBadges:
  • How well do you know the ITIL v3 framework?

    Test how well your team knows its roles and responsibilities with this ITIL quiz. It might help you handle future IT service problems.

    Meredith Courtemanche1,235 pointsBadges:
  • ITIL vets turn to SaaS-based tools to ease upgrade hell

    Implementing or upgrading an IT service management suite can be a nightmare, but these ITIL veterans have turned to IT management using Software as a Service.

    ITKE352,580 pointsBadges:
  • Expert offers roadmap for the ITIL data center

    ORLANDO -- Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL). Meldrum was manager of the U.K.-based team at IBM Global Services that wrote the ITIL framework for data center best...

    ITKE352,580 pointsBadges:
  • Is your organization using the ITIL framework?

    ITKE352,580 pointsBadges:

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