• Mapping COBIT and ITIL to your IT disaster recovery process

    COBIT and ITIL are two frameworks that provide measurable controls to assist you in reviewing your DR process.

    PKirvan1,340 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • University of Pennsylvania builds ITIL from the ground up

    Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her experience implementing ITIL from the ground up at...

    Matt Stansberry10 pointsBadges:
  • Systems management: Spending tepid, ITIL and CMDB gain credence

    In 2007, only 40% of IT managers plan to spend more on systems management tools. Those making investments are interested in software support for ITIL initiatives and CMDB tools.

    Matt Stansberry10 pointsBadges:
  • ITIL, a data center’s yellow brick road

    The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.

    JAmbrosio390 pointsBadges:
  • HP service offerings follow ITIL path

    Hewlett-Packard is launching a bunch of services to help companies tie information technology processes to their business goals.

    Mark Fontecchio3,850 pointsBadges:
  • ITIL certification benefits

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    ITKE376,375 pointsBadges:
  • Expert offers roadmap for the ITIL data center

    ORLANDO -- Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL). Meldrum was manager of the U.K.-based team at IBM Global Services that wrote the ITIL framework for data center best...

    Matt Stansberry10 pointsBadges:
  • Change management tools become more comprehensive with ITIL v3

    Change management tool releases from Tripwire and Solidcore Systems signal a shift toward more comprehensive approaches to change management.

    Msant230 pointsBadges:
  • Gartner analyst warns against common ITIL traps

    Thinking about implementing ITIL? Don't bite off more than you can chew.

    Bridget Botelho3,520 pointsBadges:

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