• CERN uses ITIL to rethink facilities management

    CERN, the particle physics laboratory, is using IT service management to support operations outside the IT function

    CSaran1,845 pointsBadges:
  • ITIL to take the pain out of change management

    Change is a constant in IT, and a bugbear to boot. Learn how ITIL – the Information Technology Infrastructure Library – can take the pain out of change in IT.

    ITKE380,210 pointsBadges:
  • Mapping COBIT and ITIL to your IT disaster recovery process

    COBIT and ITIL are two frameworks that provide measurable controls to assist you in reviewing your DR process.

    PKirvan1,390 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • University of Pennsylvania builds ITIL from the ground up

    Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her experience implementing ITIL from the ground up at...

    Matt Stansberry10 pointsBadges:
  • Systems management: Spending tepid, ITIL and CMDB gain credence

    In 2007, only 40% of IT managers plan to spend more on systems management tools. Those making investments are interested in software support for ITIL initiatives and CMDB tools.

    Matt Stansberry10 pointsBadges:
  • ITIL, a data center’s yellow brick road

    The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.

    JAmbrosio390 pointsBadges:
  • HP service offerings follow ITIL path

    Hewlett-Packard is launching a bunch of services to help companies tie information technology processes to their business goals.

    Mark Fontecchio3,850 pointsBadges:
  • ITIL certification benefits

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    ITKE380,210 pointsBadges:
  • Expert offers roadmap for the ITIL data center

    ORLANDO -- Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL). Meldrum was manager of the U.K.-based team at IBM Global Services that wrote the ITIL framework for data center best...

    Matt Stansberry10 pointsBadges:

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