• How do you think the DevOps movement will fit in with ITIL?

    Margaret Rouse18,505 pointsBadges:
  • CW@50: From ICL to ITIL

    Standardisation helps industries to grow. Here in the UK, a number of highly influential standards emerged that have become building blocks for the modern computer industry

    Cliff Saran3,350 pointsBadges:
  • Getting started with ITIL service management

    Promised cost savings, alignment with business, and operational efficiency are encouraging more organizations to take up ITIL service management.

    SteveBige016,920 pointsBadges:
  • ITIL chief architect: How to build an IT Service Management strategy

    Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.

    Christina Torode955 pointsBadges:
  • Case study: How ITIL has helped Essex keep IT aligned with council goals

    Essex County Council has undergone an IT transformation to improve the credibility of its IT and achieve ISO 27001 accreditation

    CSaran2,115 pointsBadges:
  • CERN uses ITIL to rethink facilities management

    CERN, the particle physics laboratory, is using IT service management to support operations outside the IT function

    CSaran2,115 pointsBadges:
  • ITIL to take the pain out of change management

    Change is a constant in IT, and a bugbear to boot. Learn how ITIL – the Information Technology Infrastructure Library – can take the pain out of change in IT.

    ITKE407,720 pointsBadges:
  • Mapping COBIT and ITIL to your IT disaster recovery process

    COBIT and ITIL are two frameworks that provide measurable controls to assist you in reviewing your DR process.

    PKirvan1,520 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant235 pointsBadges:
  • University of Pennsylvania builds ITIL from the ground up

    Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her experience implementing ITIL from the ground up at...

    Matt Stansberry20 pointsBadges:

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