• Case study: How ITIL has helped Essex keep IT aligned with council goals

    Essex County Council has undergone an IT transformation to improve the credibility of its IT and achieve ISO 27001 accreditation

    CSaran2,120 pointsBadges:
  • It’s ITIL and DevOps, not ITIL or DevOps

    With Practitioner, ITIL targets a more digestible and flexible change management implementation. Is it a good compromise between traditional IT and DevOps?

    Meredith Courtemanche2,120 pointsBadges:
  • How IT gap analysis can be the first step to ITIL success

    Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a starting point in using the ITIL framework. Learn the eight questions to ask.

    ITKE413,470 pointsBadges:
  • CW@50: From ICL to ITIL

    Standardisation helps industries to grow. Here in the UK, a number of highly influential standards emerged that have become building blocks for the modern computer industry

    Cliff Saran3,675 pointsBadges:
  • How do you think the DevOps movement will fit in with ITIL?

    Margaret Rouse20,650 pointsBadges:
  • What aspects of ITIL and DevOps cannot coexist, in your opinion?

    Meredith Courtemanche2,120 pointsBadges:
  • Getting started with ITIL service management

    Promised cost savings, alignment with business, and operational efficiency are encouraging more organizations to take up ITIL service management.

    SteveBige017,270 pointsBadges:
  • ITIL chief architect: How to build an IT Service Management strategy

    Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.

    Christina Torode955 pointsBadges:
  • CERN uses ITIL to rethink facilities management

    CERN, the particle physics laboratory, is using IT service management to support operations outside the IT function

    CSaran2,120 pointsBadges:
  • ITIL to take the pain out of change management

    Change is a constant in IT, and a bugbear to boot. Learn how ITIL – the Information Technology Infrastructure Library – can take the pain out of change in IT.

    ITKE413,470 pointsBadges:

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