• ITIL (Information Technology Infrastructure Library)

    The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created the ITIL in response to the growing dependence on...

    ITKE342,450 pointsBadges:
  • Does your data center need ITIL?

    ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.

    Msant230 pointsBadges:
  • ITIL certification benefits

    The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

    ITKE342,450 pointsBadges:
  • ITIL best practices for small to midsized organizations

    ITIL methodologies can bolster IT service delivery and operations, but they can also be a challenge. Learn how to tackle the framework with our roundup of ITIL best practices.

    ITKE342,450 pointsBadges:
  • ITIL, MOF and the Windows IT manager

    IT managers in the global IT world must learn how ITIL affects their Windows environments. ITIL expert Stuart D. Galup explains why U.S. IT managers have to get on board and how Microsoft Operations Framework relates to ITIL.

    ITKE342,450 pointsBadges:
  • ITIL Works, But I Prefer the Microsoft Operations Framework

    ITIL can give you great results. But the Microsoft Operations Framework is cheaper and less complex, and works just as well.

    NNickolaisen410 pointsBadges:
  • Expert offers roadmap for the ITIL data center

    ORLANDO -- Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL). Meldrum was manager of the U.K.-based team at IBM Global Services that wrote the ITIL framework for data center best...

    ITKE342,450 pointsBadges:
  • Change management tools become more comprehensive with ITIL v3

    Change management tool releases from Tripwire and Solidcore Systems signal a shift toward more comprehensive approaches to change management.

    Msant230 pointsBadges:
  • Gartner analyst warns against common ITIL traps

    Thinking about implementing ITIL? Don't bite off more than you can chew.

    Bridget Botelho3,255 pointsBadges:
  • Mapping COBIT and ITIL to your IT disaster recovery process

    COBIT and ITIL are two frameworks that provide measurable controls to assist you in reviewing your DR process.

    PKirvan1,020 pointsBadges:

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