• Tips for ITIL implementation

    David Pultorak follow's up his ITIL webcast series with this podcast Q&A about ITIL implementation.

    ITKE62,120 pointsBadges:
  • Cultural Innovation Award winner: Leonard Peters – The SearchCIO 2013 Enterprise IT Leadership Awards: The Winners

    The Cultural Innovation Award recognizes a leader who has made a positive impact on the company and/or industry's culture. Our Cultural Innovation Award winner, Leonard Peters, CIO and associate vice president at Yale University, understood that reinventing the delivery of IT services wouldn't be...

    ITKE62,120 pointsBadges:
  • ITIL training essential part of IT and business integration

    As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselves better with the business.

    ITKE62,120 pointsBadges:
  • ITIL V3 a ‘substantial update’ in approach to IT services

    The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.

    Linda Tucci4,325 pointsBadges:
  • Change management: A better starting point for ITIL

    Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the business.

    SearchCIO3,530 pointsBadges:
  • ITIL chief architect: How to build an IT Service Management strategy

    Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.

    ctorode625 pointsBadges:
  • ITIL, a data center’s yellow brick road

    The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.

    JAmbrosio305 pointsBadges:
  • ITIL: Managing change, breaking down silos

    For data center managers, ITIL can bring more comprehensive knowledge of the assets and resources IT managers have at their disposal. Learn more with this installment of our feature on ITIL in the data center.

    Msant190 pointsBadges:
  • ITIL, a data center’s yellow brick road

    The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.

    JAmbrosio305 pointsBadges:
  • Column: SHARE 2006 reporter’s notebook

    This week SearchDataCenter.com reported from the SHARE user group meeting in Seattle where mainframers kicked the tires on virtualization, learned about ITIL and tried on the management role.

    ITKE62,120 pointsBadges:

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