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  • Tracking help desk tickets: Policies and procedures

    Your help desk gets a lot of requests, so how should you keep track of what's coming in and what gets the highest priority? Learn how to analyze data to create and implement a finely tuned help desk policy.

    ITKE334,795 pointsBadges:
  • Use third-party tools and resources to streamline help desk processes

    Help desk admins often have to act quickly and efficiently to resolve issues. Learn about third-party applications that can streamline help desk processes.

    Brien Posey9,075 pointsBadges:
  • Incident management made easier with Microsoft Service Desk

    Expert Stuart Galup gives the skinny on Microsoft's help desk software, called Service Desk, and explains why help desk software and automated incident management can make your life a lot easier.

    ITKE334,795 pointsBadges:
  • Working on the Help Desk

    What are all the possible job options for the Windows professional? By our count, a Windows careers can encompass an alphabet soup of titles ranging from Administrator to XML Programmer. We begin the first in a regular series of job snapshots with a profile of a Help Desk Analyst.

    ITKE334,795 pointsBadges:
  • Call logging software for help desk keeps stalling

    I work on a help desk for a retail organization in Melbourne and I've recently formatted and installed Windows XP on my work PC. Since doing so, the call logging software we use on the help desk's performance has run down to that of a snail. It only appears to be the call logging software, (HEAT by...

    SearchWinIT2,435 pointsBadges:
  • Alleviate help desk stress

    Designed to increase help desk productivity, Altiris' new Helpdesk Solution software enables help desk reps -- even those working offsite -- to identify, prioritize, and deliver answers to users without even speaking to them in person. The web-based tool's close integration with Microsoft's Systems...

    ITKE334,795 pointsBadges:
  • Does your IT help desk help frontline workers solve business problems with data?

    ITKE334,795 pointsBadges:
  • Who’s Manning the Help Desk?

    John Mullin, the IT manager at Theragenics Corp., a medical device maker in Buford, Ga., got a big surprise when he called the IT department at a subsidiary his company had recently acquired. The IT department at CP Medical Corp. turned out to be a single person -- but that wasn't the shocking part.

    SearchCIOMidmarket9,455 pointsBadges:
  • Business Mentor: Elevate Your Help Desk to a High-Value Function

    Before you outsource that help desk, think about its potential as a customer relationship management tool.

    NNickolaisen410 pointsBadges:
  • Top 5 VDI questions your help desk will get

    If you've implemented virtual desktops, your help desk is sure to get an influx of VDI questions from users.

    Brien Posey9,075 pointsBadges:
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