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Help desk software can help a midmarket CIO better serve business users. With a myriad of tools on the market today, a CIO needs to choose wisely. This research report shows how the right one must fit the IT environment like a glove.
The help desk software market is expected to grow 25% this year, becoming a billion dollar market in 2001,according to Boston, MA-based Aberdeen Group. Poised to take advantage of this growth are market-leading veteran help desk software vendors, FrontRange Solutions and Magic Solutions. Niche...