• How HR can use CRM as a model for workforce analytics

    Read why one expert thinks CRM practices like sentiment analysis and marketing automation can help HR steer a course for workforce analytics.

    ITKE354,810 pointsBadges:
  • Are you considering using CRM systems for multiple departments?

    KKathrynStephens60 pointsBadges:
  • Using CRM systems for more than your sales department

    You can use CRM systems to manage processes in business units other than sales.

    KKathrynStephens60 pointsBadges:
  • SAP CEM requires savvy CRM pick

    Integrating SAP ERP with CRM gives companies a whole view of the customer experience. But do you use SAP's own CRM product or look elsewhere?

    LRosencrance215 pointsBadges:
  • Oracle-Google deal ties CRM to Google Apps

    A new Oracle-Google collaboration deal allows CRM applications to interact with Google clouds using Siebel CRM for Google Apps.

    Ed Scannell1,115 pointsBadges:
  • Social email, collaboration bolster inbox importance

    Combining collaboration and social features into existing email platforms will encourage adoption, without forcing users to work with standalone tools.

    Gina Narcisi2,485 pointsBadges:
  • How do I compare cloud CRM vendors?

    Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs.

    DenisP440 pointsBadges:
  • Why cloud-based CRM systems make sense

    Cloud-based CRM systems can be more agile and flexible than on-premises applications, one expert argues. So, why aren't enterprises adopting them?

    ITKE354,810 pointsBadges:
  • What’s the biggest challenge Pivotal faces in the PaaS market?

    Trevor Jones405 pointsBadges:
  • ‘There’s some truth’ to Pivotal PaaS criticism

    DevOps pioneer Andrew Clay Shafer, recently hired by Pivotal, says the PaaS provider has some work to do to get its various business units on the same page. He also discusses the hype and reality of DevOps, big data and containers like Docker.

    Trevor Jones405 pointsBadges:

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