• Speech analytics is worth the pain

    Expert Donna Fluss discusses the benefits of using speech analytics in the contact center and other areas of business.

    DFluss545 pointsBadges:
  • When should you outsource customer analytics?2

    IBM recently rolled out a Voice of the Customer program to help companies analyze customer data, but outsourced analytics isn't right for everyone, according to some analysts.

    Barney Beal5,165 pointsBadges:
  • Analytics promise continuation of strong holiday online retail sales

    In an effort to maintain momentum of a strong online holiday shopping season, retailers turn to analytics, as well as customer service.

    Barney Beal5,165 pointsBadges:
  • Applix presides over marriage of planning and analytics

    Abbott and Costello. Peanut butter and jelly. Lennon and McCartney. Some things just go together naturally. Applix Inc. is hoping that business planning and CRM analytics are just such a combination. At the DCI CRM Conference & Expo, the software maker released details of a new platform that...

    Jhogan800 pointsBadges:
  • Measure contact center analytics across channels, have happy customers

    By using customer experience management applications to measure how contact center agents interact with customers, companies can assess how well each channel is doing.

    ITKE350,215 pointsBadges:
  • SAP restocks its analytics arsenal

    SAP says its "wealth of transactional data" will enable companies to really benefit from the new analytics capabilities released Monday in mySAP CRM 4.0.

    Barney Beal5,165 pointsBadges:
  • Siebel: Analytics held key to future

    Siebel's CEO had hoped to bring the company back to dominance on the strength of its analytics. With the pending Oracle acquisition, others hope it survives.

    Barney Beal5,165 pointsBadges:
  • Corporate-wide customer analytics strategy doesn’t start with data, tools

    Analytics technology buyers often focus on their in-house data and tools, but that’s really not where companies should begin, according to Gartner.

    Barney Beal5,165 pointsBadges:
  • VMware Americas channel chief Frank Rauch on the role of partner analytics

    VMware's Americas channel chief Frank Rauch explains the inner workings of the VMware partner machine.

    Lynn Haber1,575 pointsBadges:
  • Ensuring dependable manufacturing data for BI analytics

    Effective business intelligence systems need a steady diet of clean, up-to-date, and reliable information.

    AJoch1215 pointsBadges:

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