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If you're seriously considering integrating voice and data, how do you prepare for the transition? This article helps you address the management and security requirements.
So you've collected data -- now what? With the help of these resources, data analysis techniques can bring business intelligence to an enterprise.
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Cloud telephony users describe their implantation process, pros associated with moving to the cloud and advice for prospective customers.
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With a new midmarket contact center suite, an upgrade to its analytics and its entrance into WFO, Avaya is following through on its Nortel promises.
Initiating a video conference should be as easy as making a phone call, and WebRTC video is getting us closer to that. But could the network become a victim of WebRTC's success?
In 2020, will IT shops be "industrialized" powerhouses that expand with the business, or downsized to just five people? The Forrester CIO Forum sounds off on the future of IT.