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Disney World and other companies have started using digital CRM to get pulse of customers and gather data.
Closer links for development and operations are due if DevOps techniques grab hold. But Platform as a Service may absorb some of the DevOps drive.
CIOs and their application teams need to help their businesses develop a coherent digital customer strategy. Forrester Research's Stephen Powers and Mark Grannan outline the tools required to manage, engage and measure digital customer experiences.
Tom Nolle offers assessment strategies to determine CAMP's potential in a cloud application management project.
One startup embraces DevOps culture and cloud-native application design to produce a cutting-edge service on top of AWS.
Packet analysis may provide a deeper look into the network, but NetFlow analysis can offer a broader view. To achieve even better network visibility the two work best together.
SaaS app development has the potential to continuously improve a development team's process. However, its success depends on the PaaS model that supports it.