CFOs are turning to business process management (BPM) tools to ensure their departments are efficient, transparent and compliant. When it comes to acquiring BPM tools, there are two types of vendors according to Clay Richardson, senior analyst at Forrester Research. “…some vendors provide interfaces to systems of record, such as SAP enterprise resource planning (ERP) and Siebel that contain the data, he said. "Those systems are designed more for record entry, much like a database. They're not designed for human engagement…" vs “…other vendors of BPM tools are focusing more on systems of engagement where the aim is to deliver favorable work experiences while allowing people to get tasks done more quickly. With these vendors, "it's more about the user interface design and task design than the process model…" Which of these two approaches to BPM tools do you believe is more successful?