Which type of BPM vendor do you prefer?

Michael Tidmarsh Profile: Michael Tidmarsh
Vendor selection
CFOs are turning to business process management (BPM) tools to ensure their departments are efficient, transparent and compliant. When it comes to acquiring BPM tools, there are two types of vendors according to Clay Richardson, senior analyst at Forrester Research. “…some vendors provide interfaces to systems of record, such as SAP enterprise resource planning (ERP) and Siebel that contain the data, he said. "Those systems are designed more for record entry, much like a database. They're not designed for human engagement…" vs “…other vendors of BPM tools are focusing more on systems of engagement where the aim is to deliver favorable work experiences while allowing people to get tasks done more quickly. With these vendors, "it's more about the user interface design and task design than the process model…" Which of these two approaches to BPM tools do you believe is more successful?

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  • AnjanaRamesh
    Hi Michael,

    The quintessential goal of BPM software is to achieve efficiency in business processes, while striving to manage them efficiently. So, an ideal BPM software should exude a human-computer symbiosis. Coming back to your question, any BPM software should have a poise between task design and process modelling, with task design and UI being pivotal for the users to design and execute the workflow of a process and process modelling being crucial to design an efficient business process.
    35 pointsBadges:
  • massageku
    Hi michael, BPM need combine with online strategy
    20 pointsBadges:

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    150 pointsBadges:

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