Does your internal IS department provide service level agreements or templates? Why or why not?

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
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SLA agreements

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What do you think should be included in every service level agreement?

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

Are your service providers' SLAs easy to understand?

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
  • carol482
    The service level agreements (SLA) from our service providers are more complicated and arcane than they should be. I feel like the service providers deliberately obfuscate the inner agreements to make it incredibly difficult to discern just what the terms of the agreements are. It is almost like the old cell phone bills of the late 90s, where it was so complicated, you didn't read on to understand the contract and agreement.
    3,260 pointsBadges:
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