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With the telephone no longer the only customer channel on the block, new contact center metrics are called for to measure the handling of new channels.
IBM Tivoli Storage Manager (IBM TSM) is an enterprise class backup and archiving application. IBM TSM, like all enterprise backup software products, is designed to make copies of an organization's data to protect against data loss.
Despite strict federal aviation rules, Vidyo and Stampede tout the benefits of the video conferencing service, including governmental and industrial uses.
Contact center metrics are a widely misunderstood topic. Aaron Lester explains how metrics can help your contact center run more smoothly.
This podcast discusses how frameworks like AngularJS have simplified the creation of single-page interface applications, but have created new performance monitoring challenges.
Systems management is the management of the information technology systems in an enterprise. This includes gathering requirements, purchasing equipment and software, distributing it to where it is to be used, configuring it, maintaining it with enhancement and service updates, setting up...
Microservices can bring agility and scalability to enterprise applications. A key enabler to implementing microservices is the cloud.
Tivoli Systems is an IBM-owned company that develops software that allows a business to manage its computing environment.
Microsoft integrated Cortana in its Windows 10 operating system. It's capable of carrying out complex search requests and it can help enterprise users navigate their desktops.