Active Directory, AS/400, Business Intelligence, Career Development, CIO, Data Management, Database, DataCenter, Desktop Management, Hardware, IBM DB2, IBM iSeries, IT Strategy, Linux, Lotus Domino, Lotus Notes, Management, Marketing, Microsoft Access, Microsoft Excel, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft Outlook, Microsoft Outlook 2003, Microsoft Outlook 2007, Microsoft Windows, Microsoft Windows 7, Microsoft Windows Server 2003, Microsoft Windows XP, Mobile, Networking, Oracle, OS, Routers, RPG, RPGLE, SAP, Security, Servers, SQL, SQL Server, SQL Server 2005, Storage, Virtualization, Visual Basic, VoIP, VPN, Windows Server, Windows Server 2008 ...VIEW ALL TAGS
- Business Intelligence
- Career Development
- Cloud Computing
- Content Management
- Data Management
- Desktop Management
- Email Administration
- IT Strategy
- Lotus Domino
- Microsoft Exchange
- Microsoft Windows
Multicast is communication between a single sender and multiple receivers on a network.
In this podcast, listeners will find out which call center key performance indicators (KPIs) have the biggest impact on the bottom line and the customer experience. Get tips from a call center me
Stop getting caught up in measuring contact center metrics and concentrate on what’s important: customer satisfaction.
For social customer service to be effective, it needs to be integrated with other aspects of the business, including sales, marketing and product development.
Bouquet Training, a module in the Bouquet CDM platform, enables contact center managers to customize agent training courses based on customer feedback.
Thanks to Microsoft's clout, Azure has fast become a major player in the cloud computing world. This collection of tips, guides and news covers everything the cloud platform has to offer.
If you're an enterprise user with little programming experience who needs to design and deploy apps on Azure, Microsoft's LightSwitch development environment is for you.
Use cases can be very helpful when designing test cases. Expert Mike Kelly explains how testers can mine use cases for information and which testing techniques are most effective.