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Our admins can't get everything they need from native monitoring tools. What free tools can we use to monitor the overall health of Windows Server?
Customer service automation brings speed and improved quality to the effort of serving consumers. If poorly managed, it can also do the opposite.
Scripting and strict rules won't help customer service reps provide good service -- letting them be human will, says consultant Dayna Steele.
Mobile device management best practices for IT managers are found in this tip, particularly emphasizing the benefits and disadvantages of single-vendor vs. multi-device, multi-vendor strategies.
Learn about the status of tools for managing bring your own device and the top 10 BYOD management best practices.
Managed services providers work to perfect the recurring revenue stream of managed services. AGJ Systems & Networks and NSI Total Care are two MSPs trying to make the transition into 100% managed services businesses.
Get a grip on the key predictions, analysis and news when it comes to cloud computing business trends in the channel by reading through these top VAR cloud resources.
Collaboration tools like Dropbox and Google Drive are taking SharePoint's share of the market, but what can Microsoft do to bolster functionality?
Contributor George Lawton spoke with many industry experts to discuss 2015 cloud predictions.