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Generic messages to customers and prospects are losing their effectiveness. Today, tailoring interactions to individuals is crucial to make the sale.
Customer journey maps enable companies to prevent customer experience problems from escalating.
While simplifying the financial systems landscape is a smart goal, experts say standardizing on one ERP system might be overkill.
New Gartner research advises companies to divide their ERP into three abstraction layers so unwanted changes aren’t carried forward and customizations don’t affect core ERP.
Google Cloud Storage Nearline takes on Amazon Glacier, promising restore times in seconds rather than the hours it takes for Glacier customers.
Expert Mike Chapple explains how two descoping techniques can help many organizations reduce their regulatory compliance burden.
While compliance needs may help boost an information security department's budget, using the compliance card to receive more funding can cause more harm than good. In this tip, contributor Khalid Kark, Senior Analyst at Forrester Research explains why regulatory compliance spending doesn't...