The Multifunctioning DBA

Apr 30 2011   8:00PM GMT

Vendors and Ridiculousness

Colin Smith Colin Smith Profile: Colin Smith

Ever have a vendor call and tell you that the database instance is the reason the app is not running correctly or very slowly?

I did. They were installing an application and called me 7 hours into the install process to tell me that something was occurring on my database instance that was causing this install, that should take no more then an hour, to run so long. Really??? You call me after 7 hours… Get a CLUE!! Call me in an hour and have me check it out…

Anyway, I checked and did not really see any indication of any issue with the instance. They did not believe me and wanted to get a database support person on the line from the vendor to take a look. I obliged and did a remote session with them and what do you know… They agreed with me. The Database was fine but the installer had the issue.

Then the app installer is written so poorly that when you cancel the install it is faster to rebuild the windows server then it is to clean up what the application has done to the server. WOW… So they did that, I deleted the database that it had created and they ran the installer again. Completed in less then 20 minutes. But we wasted 6 hours or more before trying to figure it out and then we just pointed the finger. Thanks guys.

End Rant

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