The Multifunctioning DBA:

Support

1

January 31, 2011  11:00 PM

Microsoft Support



Posted by: Colin Smith
Consulting, Support

I have been on the phone with MS way more than I would like to be in the past month or so. Three times and two of them were for critical issues. Both times it was not the best experience. They do not like to escalate the case to a senior engineer even when I ask nice. That is very frustrating. I...

July 28, 2009  7:14 PM

Helping Family



Posted by: Colin Smith
Family, Rant, Remote Support, Support

Yesterday I was not feeling well so I decided to take the day off of work to rest and try to get better. Well things did not really work out that well for me. I am sure that most of you can relate to this and I am curious if you do what I did or if you deal with this in some other manner. Here is...


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