Comments on: Performance and Availability vs. Analytics - Part 5 of 5 http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/ Tue, 24 Nov 2009 15:12:47 +0000 http://wordpress.org/?v=2.6.2 By: Frank@MO http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/#comment-141 Frank@MO Fri, 27 Jun 2008 13:50:08 +0000 http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/#comment-141 Good stuff Ryan. Here are a few more definitions -- both from analysts and from our customers. Gartner: BSM is a category of IT operations management software products that dynamically links the availability and performance status of underlying IT infrastructure and application components to business-oriented IT services that enable business processes Forrester: Software that dynamically links business-focused IT services to the underlying IT infrastructure. A business-focused IT service may be a specific IT service or part of a business process, but it must support a significant, visible business metric for a business owner [A href="http://www.managedobjects.com"]Managed Objects[/A] Customers: 1. Maps technology…to applications…to the business 2. Creates a trusted source for IT and the business 3. Turns data into powerful intelligence 4. Makes visualization relevant to a diverse community 5. BSM is a platform of information that illustrates the impact of IT with respect to the business - Frank Good stuff Ryan. Here are a few more definitions — both from analysts and from our customers.

Gartner: BSM is a category of IT operations management software products that dynamically links the availability and performance status of underlying IT infrastructure and application components to business-oriented IT services that enable business processes

Forrester: Software that dynamically links business-focused IT services to the underlying IT infrastructure. A business-focused IT service may be a specific IT service or part of a business process, but it must support a significant, visible business metric for a business owner

Managed Objects Customers:

1. Maps technology…to applications…to the business
2. Creates a trusted source for IT and the business
3. Turns data into powerful intelligence
4. Makes visualization relevant to a diverse community
5. BSM is a platform of information that illustrates the impact of IT with respect to the business

- Frank

]]> By: Shenning http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/#comment-140 Shenning Mon, 23 Jun 2008 17:28:01 +0000 http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/#comment-140 Ryan - I completely agree that Analytics alone is not BSM. In my mind, Analytics support a business focused approach to IT management, which is what BSM is all about to me. I do also agree with Doug that BSM is the pinnacle of the model. The only reason for IT to exist is to support business operations and it is about time that IT management be focused in this manner. Regardless of how vendors attempt to co-opt the term BSM for their own uses, it really refers to an approach to IT management that includes products and processes. Ryan - I completely agree that Analytics alone is not BSM. In my mind, Analytics support a business focused approach to IT management, which is what BSM is all about to me. I do also agree with Doug that BSM is the pinnacle of the model. The only reason for IT to exist is to support business operations and it is about time that IT management be focused in this manner. Regardless of how vendors attempt to co-opt the term BSM for their own uses, it really refers to an approach to IT management that includes products and processes.

]]> By: Dmcclure http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/#comment-139 Dmcclure Wed, 18 Jun 2008 18:42:55 +0000 http://itknowledgeexchange.techtarget.com/data-center-automation/performance-and-availability-vs-analytics-part-5-of-5/#comment-139 Ryan, Good to see some of my working definitions used here. I'll leave you with one thought that I share with clients and vendors everywhere and that's to consider BSM as the overarching umbrella that sits atop everything within the four walls of the datacenter. Anything and everything inside the datacenter has the capability to impact the business in some way, shape or form. BSM absolutely must be at the pinnacle of your model and be enabled by the various domain specific areas you outline. Doug BSM Blog: http://dougmcclure.net Ryan,

Good to see some of my working definitions used here.

I’ll leave you with one thought that I share with clients and vendors everywhere and that’s to consider BSM as the overarching umbrella that sits atop everything within the four walls of the datacenter. Anything and everything inside the datacenter has the capability to impact the business in some way, shape or form. BSM absolutely must be at the pinnacle of your model and be enabled by the various domain specific areas you outline.

Doug
BSM Blog: <a href="http://dougmcclure.net" title="http://dougmcclure.net" target="_blank">http://dougmcclure.net</a>

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