Posted by: Ryan Shopp
BMC, DataCenter, Enigmatec, GridApp Systems, HP Software, IBM Tivoli, IT Process Automation, LANDesk, NetIQ, Opalis, OpTier, Optinuity, RBA, Run Book Automation, Scapa Technologies, Stratavia
Alright, back on track with our review of the 6 functional DCAB areas. We are now onto the hottest, fastest growth areas! First up, Process Orchestration or what Gartner has coined as Run Book Automation?
These products offer the ability to define, build, orchestrate, manage, monitor and report on workflows that automate specific IT intra or inter domain processes (intra = between different products for the Windows Server team or inter = between the application and network team). There are a ton of case studies and examples on most the players websites.
A couple quick examples to get a flavor include:
A monitoring product identifies a specific condition (e.g., an outage), it then checks a configuration auditing product to see if a recent change was performed for that system.
A configuration auditing product monitoring if a device is in or out of compliance notices an situation and then automatically opens a trouble ticket. Later, it notices again the situation has been resolved and it adds the appropriate details to the ticket and automatically closes it out.
Here are the companies I know about (as always, in alphabetical order)
BMC (formerly RealOps)
HP (formerly Opsware, formerly iConclude)
IBM (formerly ThinkDynamics)
LANDesk (Process Manager product)
NetIQ (Aegis product)
As always, who am I missing. What are the opinions out there from users or evaluators for each platform (please chime in down in the comments section). I have personal product exposure and experience with only BMC, Stratavia. Some of the key features that I learned from those products included the value of having a normalized, common data model and “action” abstraction capabilities so you re-use previous process actions in new workflows.
Here are a couple good reviews and write-ups for further reading if desired.
Data Center Manager Primed for IT Process Automation
IT Process Automaton Overview and review of some players