I’ll try hard to not have this post be a rant! It’ll take everything in my power, however — since I just can’t understand why such an operation like Microsoft, who, with all their resources can’t seem to get things right the first time, second time, or even later than that!
I’m very clear about the times that my applications fail to meet expectations – those are times generally when I’ve been told to just get something going — and I’ve yielded to putting something up with “minimal” testing. Heck, just last week I had a customer say to me “Testing, that shouldn’t take long! I guess you can have it ready tomorrow – right?” As a customer with no technical background this customer didn’t understand that the change being requested, a simple field addition, would affect some 75% of the screens of the program, about 90% of the reports, and other such “details”.
Testing does take time — variations of environments are difficult to identify and test for it is true. However, I have a problem with issues that are fixed only to return later – whether it be Microsoft or myself I have a problem with it. My Vista laptop running Vista Ultimate (…the best Vista right? Ultimate? Must be the best! — NOT!). I’ve had the dreaded “Configuring updates: stage 3 of 3 – 0% complete” infinite loop problem return after months of apparently successful updates. It’s about as ugly a problem as it gets, but the good news (…if one can call it that) is that the system generally can be recovered. Just follow this link to Microsoft for a solution should you be so unfortunate as to experience this.