Custom Application Development

Jul 28 2008   1:24PM GMT

Sometimes the Obvious is Missing



Posted by: SJC
Tags:
Application design
Business Application Value
Business process automation
Small Business Computing
Software application development

We developers need input from our users!

This became very clear to me once again last week when I received an unexpected request from a user to add a simple lookup function to a field in their order entry program which has been in use (…and regularly enhanced) for over 5 years.  When I first received the request I was shocked to discover that such an obviously beneficial function would be missing.  In fact, my first thought was something like “How could [the user] miss it?  Of course there is a lookup there!”  Then, upon further investigation and review going back numerous iterations and versions I discovered much to my surprise that it NEVER was there — an obvious omission.

All of this led me to recognize once again the value of having a close relationship with my user community.  Working with the small & medium size companies that I do, it is generally commonplace.   This incident also pointed out to me that user and software developer/designer alike can easily miss obvious functionality enhancements.

P.S.  The program now has the desired lookup!

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