Posted by: SJC
Business Application Value, Business process automation, Software application development, Software Quality
WOW! What a ride it’s been! For most people in the USA this weekend is a holiday weekend — but then there are those others of us for whom it is another holiday weekend where we get to work while others have their family cookouts and first weekends at the summer home or otherwise celebrate. You have to love IT be able to take it all in stride — weekends, odd schedules and seemingly endless demands run with the territory.
I was reminded once again this week of the “seemingly endless demands” on application human interfaces, and the difficulties encountered when the interface falls short of providing the user who knows the job they must do with an intuitive enough interface to just go to the system and “do their job”.
Picture this if you can — a busy hospital emergency room with patients overflowing into the hallway waiting for rooms — and a group of 4 ER workers trying to figure out how to get to what they needed to get to. “I know you can get to it” says one, and another says “Here — let me try!”. Other bits of conversation overheard included “I seem to remember something about this in the training – but we just didn’t get enough time to work with it. (I was waiting with one of the patients in th hallway where the terminal was located).
What’s wrong with this picture? What I observed just seems to fall in line with what I’ve always felt to be part of the job of the software developer — seems to me I’ve blogged about it before also . I guess all this goes to show that IT, Application Development and “life” needs to co-exist smoothly.