http://itknowledgeexchange.techtarget.com/customapps/beta-testing-a-true-story/ Buy, Build or Ignore? Sun, 29 Nov 2009 05:01:58 +0000 http://wordpress.org/?v=2.6.2 http://itknowledgeexchange.techtarget.com/customapps/beta-testing-a-true-story/#comment-54 Suzmonster Fri, 13 Jun 2008 14:28:52 +0000 http://itknowledgeexchange.techtarget.com/customapps/beta-testing-a-true-story/#comment-54 It's great to see this aspect of software creation brought to light! I worked for a company who beta tested for free to 3 sites, out of over 3000 customers, and then sold the resulting package for full price even though it was not completed. The beta test was 3 months long, at most. The full price package had many features that intentionally did not work because they weren't finished yet. They released weekly updates as code was completed. That was my greatest adventure in customer support for trying to keep customers happy. It’s great to see this aspect of software creation brought to light! I worked for a company who beta tested for free to 3 sites, out of over 3000 customers, and then sold the resulting package for full price even though it was not completed. The beta test was 3 months long, at most. The full price package had many features that intentionally did not work because they weren’t finished yet. They released weekly updates as code was completed. That was my greatest adventure in customer support for trying to keep customers happy.

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