Voice over IP (VoIP) has been hot for a while now. Companies have sold and implemented VoIP hardware and software for customers. VoIP then evolved into being offered as a hosted service- but still with a dedicated infrastructure per customer. The next step is to simply offer VoIP from the cloud as a managed services offering.
Fulcrum Group, a Dallas-based MSP (managed services provider) is working to make that shift. According to the article from Business Solutions Fulcrum Group co-founder and vice president David Johnson “knows managed VoIP is a viable business model because companies like Avaya and Nortel have been successful at it in the enterprise space, which makes him confident of turning a profit.”