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January 31, 2010  7:52 PM

Unified Communications and Disaster Recovery



Posted by: Tony Bradley
business continuity, disaster recovery, UC, Unified Communications

It's the beginning of a year which is a good time to evaluate your disaster recovery plans and update them to include any new technologies and processes you may have added since the plan was last addressed. A recent article from SearchDisasterRecovery.com,

January 28, 2010  11:19 PM

SMB’s Look for Short-Term ROI on UC



Posted by: Tony Bradley
economy, investment, ROI, SMB, UC, Unified Communications

The economy is certainly recovering, but recovering does not necessarily equal "recovered". It all depends on the filter you are looking through. Apple and


January 28, 2010  10:41 AM

Want to Provide Voice Service? Expect FCC Oversight



Posted by: Tony Bradley
FCC, Google Voice, Skype, voice service, VoIP, Vonage

Newcomers to the voice arena are trying to have their proverbial cake while eating it too. They want to be seen as competitors to traditional phone companies and wireless providers, but they also want to operate outside of the rules and regulations that govern those entities.


January 11, 2010  11:10 PM

Unified Communications for Dummies



Posted by: Tony Bradley
book, For Dummies, presence, UC, Unified Communications, Unified Communications for Dummies, VoIP

The book is out! Unified Communications for Dummies is available...


December 31, 2009  9:56 AM

Unified Communications: Steroids for the Contact Center



Posted by: Tony Bradley
Aspect, call center, contact center, customer support, UC, Unified Communications

Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn't have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred...


December 31, 2009  9:45 AM

VoIP is Low-Hanging Fruit for Attackers



Posted by: Tony Bradley
exploit, risk, Security, threat, UC, Unified Communications, VoIP, vulnerability

VoIP (voice over IP) infrastructures are generally not as secure as the networks they ride on, and they provide attackers with a weakest link in the chain to exploit as a back door to the rest of the network. An


December 31, 2009  9:22 AM

Bad Economy Translates to Good UC Market



Posted by: Tony Bradley
ChannelInsider, economy, investment, UC, Unified Communications, Video conferencing

The economy has been rough throughout 2009. Even as it has thawed some, businesses are still reluctant to open the vault and start spending again just...


December 31, 2009  12:37 AM

2009: A Year in Review for Microsoft Unified Communications



Posted by: Tony Bradley
Exchange 2010, Joe Schurman, Microsoft, ocs 2010, UC, Unified Communications

I suppose we can blame the crappy economy, but looking back on 2009 the unified communications market seems sort of stagnant. Granted, Microsoft released Office Communications Server 2007 R2, and much later in the year Exchange Server 2010, but it just doesn't feel like much happened. That will...


December 31, 2009  12:18 AM

Nuance Expands Voice-to-Text with Spinvox Acquisition



Posted by: Tony Bradley
Dragon, Nuance, Spinvox, transcribe, UC, Unified Communications, voice-to-text, Voicemail

Nuance, maker of the popular speech-to-text software Dragon Naturally Speaking (also offered in a convenient iPhone size),


December 31, 2009  12:03 AM

Cisco Finally Closes Tandberg Deal



Posted by: Tony Bradley
Cisco, Logitech, Polycom, Tandberg, UC, Unified Communications, Video conferencing

When a company (Cisco, for example) makes an offer to acquire another company (like Tandberg), the announcement itself is treated as, and perceived by many, as a done deal. The


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