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October 16, 2009  2:35 PM

Tech Data Adds Unified Communications and Security to Portfolio

Posted by: Tony Bradley
network security, Tech Data, UC, Unified Communications, unified communications security

If you ask me, Tech Data is coming a little late to the party, but better late than never. Tech data announced that it is adding a unified communications and a network security business unit to...

October 11, 2009  3:43 AM

Sprint Rolls Out General Availability of SIP Trunking

Posted by: Tony Bradley
IP, OCS 2007 R2, Office Communications Server, SIP, SIP trunking, Sprint, UC, Unified Communications, VoIP

Sprint was one of the first SIP trunk providers certified with Microsoft Office Communications Server 2007 R2 (OCS 2007 R2). Now it is expanding...

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September 27, 2009  2:45 PM

Clearing the Fog Around Unified Communications

Posted by: Tony Bradley
effective, efficient, leverage, maximize, UC, Unified Communications, video tutorial

Will there come a point when we can stop talking about how confusing / perplexing / foggy / murky / cloudy / or otherwise 'complicated' the concept of unified communications is? I mean, the very nature of unified communications is based around simplifying and streamlining- so why is it so difficult...

September 24, 2009  3:58 AM

It (Almost) Never Hurts to Update

Posted by: Tony Bradley
patch, troubleshoot, UC, Unified Communications, update

One of the steps that should be on somewhere in the top 5 troubleshooting steps for virtually any problem is 'download and apply most current update' for the software or hardware in question (and/or peripheral software or hardware that could be related to the problem). Another top 5 step would...

September 21, 2009  11:23 PM

UC Market Rebounding and Prospects Looking Good

Posted by: Tony Bradley
economy, IT, market, recession, revenue, UC, Unified Communications

This is a short post just to highlight two stories I saw today which seemed to fit well together. The first one reports that the UC market had its first quarter...

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September 18, 2009  11:08 PM

Achieving UC Utopia

Posted by: Tony Bradley
presence, single number, SIP, SIP URI, UC, Unified Communications

What is the ultimate goal of unified communications? For you, the user? Organizations have all kinds of potential reasons for adopting unified communications. Cut costs. Improve efficiency. Communicate more effectively. Streamline business processes. Converge voice / network administration. The...

September 16, 2009  3:24 AM

Unified Communications Helps Improve Both CRM and CEM

Posted by: Tony Bradley
CEM, CRM, customer experience management, customer relationship management, UC, Unified Communications

Companies have focused for years now on CRM- customer relationship management. They want to make sure they have the right tools in place and measure the right metrics to maximize the value of each customer relationship. Makes sense...for the company. Now, companies are starting to understand...

September 15, 2009  4:54 AM

Putting All Your UC Eggs in One Basket

Posted by: Tony Bradley
Gartner, Magic Quadrant, Microsoft, UC, Unified Communications, VoIP

It seems like just yesterday I was questioning the validity and value of the Gartner Magic Quadrant. My own opinion aside, executives and customers still value the information, and there...

September 14, 2009  12:30 AM

Disappearing Value of the Magic Quadrant

Posted by: Tony Bradley
analyst, Forrester, Gartner, Magic Quadrant, report, UC, Unified Communications, VoIP

The media likes to quote analysts and survey reports, but do reports like the Gartner Magic Quadrant provide any useful information for customers? I have thought for some time that organizations like Gartner, Forrester, and others have an inflated view of their self-worth. The analysts...

September 7, 2009  2:46 PM

Don’t Rely on DNS

Posted by: Tony Bradley
DNS, domain name system, host name, ip address, NAT, network address translation, routing, single point of failure, UC, Unified Communications, VoIP

In an increasingly IP-based world, DNS (Domain Name System) is a critical part of the foundation for communications. A device or web site is associated with an IP address, but it is much easier to remember to type 'google.com' into a Web browser than to try and remember that 'google.com' is...

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