Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn't have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred...
VoIP (voice over IP) infrastructures are generally not as secure as the networks they ride on, and they provide attackers with a weakest link in the chain to exploit as a back door to the rest of the network.
The economy has been rough throughout 2009. Even as it has thawed some, businesses are still reluctant to open the vault and start spending again just...
I suppose we can blame the crappy economy, but looking back on 2009 the unified communications market seems sort of stagnant. Granted, Microsoft released Office Communications Server 2007 R2, and much later in the year Exchange Server 2010, but it just doesn't feel like much happened. That will...
When a company (Cisco, for example) makes an offer to acquire another company (like Tandberg), the announcement itself is treated as, and perceived by many, as a done deal. The
What is "unified communications"?
That is a subjective, and fiercely debated question. I think it's important for organizations not to get caught up in the naming conventions or even trying to define what unified communications is, or isn't.
Unified communications is many things to many organizations. There is no set collection of elements or functions required in order to call it "unified communications", and the fluid and varying nature make it virtually impossible to define the unified communications market.