September 27, 2009 2:45 PM
Posted by: Tony Bradley
effective,
efficient,
leverage,
maximize,
UC,
Unified Communications,
video tutorialWill there come a point when we can stop talking about how confusing / perplexing / foggy / murky / cloudy / or otherwise 'complicated' the concept of unified communications is? I mean, the very nature of unified communications is based around simplifying and streamlining- so why is it so difficult...
September 24, 2009 3:58 AM
Posted by: Tony Bradley
patch,
troubleshoot,
UC,
Unified Communications,
updateOne of the steps that should be on somewhere in the top 5 troubleshooting steps for virtually any problem is 'download and apply most current update' for the software or hardware in question (and/or peripheral software or hardware that could be related to the problem).
Another top 5 step would...
September 21, 2009 11:23 PM
Posted by: Tony Bradley
economy,
IT,
market,
recession,
revenue,
UC,
Unified CommunicationsThis is a short post just to highlight two stories I saw today which seemed to fit well together.
The first one reports that the UC market had its first quarter...
September 18, 2009 11:08 PM
Posted by: Tony Bradley
presence,
single number,
SIP,
SIP URI,
UC,
Unified CommunicationsWhat is the ultimate goal of unified communications? For you, the user?
Organizations have all kinds of potential reasons for adopting unified communications. Cut costs. Improve efficiency. Communicate more effectively. Streamline business processes. Converge voice / network administration. The...
September 16, 2009 3:24 AM
Posted by: Tony Bradley
CEM,
CRM,
customer experience management,
customer relationship management,
UC,
Unified CommunicationsCompanies have focused for years now on CRM- customer relationship management. They want to make sure they have the right tools in place and measure the right metrics to maximize the value of each customer relationship. Makes sense...for the company.
Now, companies are starting to understand...
September 15, 2009 4:54 AM
Posted by: Tony Bradley
Gartner,
Magic Quadrant,
Microsoft,
UC,
Unified Communications,
VoIPIt seems like just yesterday I was questioning the validity and value of the Gartner Magic Quadrant. My own opinion aside, executives and customers still value the information, and there...
September 14, 2009 12:30 AM
Posted by: Tony Bradley
analyst,
Forrester,
Gartner,
Magic Quadrant,
report,
UC,
Unified Communications,
VoIPThe media likes to quote analysts and survey reports, but do reports like the Gartner Magic Quadrant provide any useful information for customers?
I have thought for some time that organizations like Gartner, Forrester, and others have an inflated view of their self-worth. The analysts...
September 7, 2009 2:46 PM
Posted by: Tony Bradley
DNS,
domain name system,
host name,
ip address,
NAT,
network address translation,
routing,
single point of failure,
UC,
Unified Communications,
VoIPIn an increasingly IP-based world, DNS (Domain Name System) is a critical part of the foundation for communications. A device or web site is associated with an IP address, but it is much easier to remember to type 'google.com' into a Web browser than to try and remember that 'google.com' is...
September 5, 2009 3:03 AM
Posted by: Tony Bradley
facetime,
malware,
Sunbelt,
UC,
Unified Communications,
Unified Security Gateway,
VoIP,
Web 2.0FaceTime is building more comprehensive security into its Unified Security Gateway thanks to a partnership with Sunbelt Software.
According to the press...
