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December 31, 2009  9:56 AM

Unified Communications: Steroids for the Contact Center

Posted by: Tony Bradley
Aspect, call center, contact center, customer support, UC, Unified Communications

Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn't have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred...

December 31, 2009  9:45 AM

VoIP is Low-Hanging Fruit for Attackers

Posted by: Tony Bradley
exploit, risk, Security, threat, UC, Unified Communications, VoIP, vulnerability

VoIP (voice over IP) infrastructures are generally not as secure as the networks they ride on, and they provide attackers with a weakest link in the chain to exploit as a back door to the rest of the network. An

December 31, 2009  9:22 AM

Bad Economy Translates to Good UC Market

Posted by: Tony Bradley
ChannelInsider, economy, investment, UC, Unified Communications, Video conferencing

The economy has been rough throughout 2009. Even as it has thawed some, businesses are still reluctant to open the vault and start spending again just...

December 31, 2009  12:37 AM

2009: A Year in Review for Microsoft Unified Communications

Posted by: Tony Bradley
Exchange 2010, Joe Schurman, Microsoft, ocs 2010, UC, Unified Communications

I suppose we can blame the crappy economy, but looking back on 2009 the unified communications market seems sort of stagnant. Granted, Microsoft released Office Communications Server 2007 R2, and much later in the year Exchange Server 2010, but it just doesn't feel like much happened. That will...

December 31, 2009  12:18 AM

Nuance Expands Voice-to-Text with Spinvox Acquisition

Posted by: Tony Bradley
Dragon, Nuance, Spinvox, transcribe, UC, Unified Communications, voice-to-text, Voicemail

Nuance, maker of the popular speech-to-text software Dragon Naturally Speaking (also offered in a convenient iPhone size),

December 31, 2009  12:03 AM

Cisco Finally Closes Tandberg Deal

Posted by: Tony Bradley
Cisco, Logitech, Polycom, Tandberg, UC, Unified Communications, Video conferencing

When a company (Cisco, for example) makes an offer to acquire another company (like Tandberg), the announcement itself is treated as, and perceived by many, as a done deal. The

December 30, 2009  12:03 AM

Focus on the Technology, Not the Buzz Words

Posted by: Tony Bradley
business processes, UC, Unified Communications

What is "unified communications"? That is a subjective, and fiercely debated question. I think it's important for organizations not to get caught up in the naming conventions or even trying to define what unified communications is, or isn't.

December 29, 2009  11:39 PM

FoIP: Unified Communications Meets 1976

Posted by: Tony Bradley
fax, fax over ip, FoIP, UC, Unified Communications

One of the less common elements of unified communications is FoIP--Fax over IP. There are a variety of benefits for organizations that rely on faxing to

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December 29, 2009  11:27 PM

Scope of UC “Market” Up for Debate

Posted by: Tony Bradley
instant messaging, mobile communications, PBX, UC, Unified Communications, voice

Unified communications is many things to many organizations. There is no set collection of elements or functions required in order to call it "unified communications", and the fluid and varying nature make it virtually impossible to define the unified communications market. As

December 20, 2009  11:51 PM

Catalyst and Sipera Team Up to Deliver UC Security

Posted by: Tony Bradley
Catalyst Telecom, Security, Sipera Systems, UC, Unified Communications, VoIP

Catalyst Telecom, a sales unit of ScanSource, has partnered with Sipera Systems to deliver Sipera's UC and VoIP security solutions.  According to the

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