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August 29, 2008  1:31 PM

Aspect Names Head of Global Professional Services

Posted by: Tony Bradley
Aspect Software, call center, Kevin Schwarz, Microsoft, UC, Unified Communications

Aspect Software, a major player in unified communications and the largest company focused solely on providing unified communications for the call center, named Kevin Schwarz Executive Vice President of Global Professional Services. Aspect has been providing IP-based solutions in the call center for...

August 29, 2008  1:18 PM

Report: Unified Communications in the Call Center

Posted by: Tony Bradley
Aberdeen, Aspect, Avaya, call center, report, UC, Unified Communications

The Aberdeen Group conducted a survey earlier this year regarding the use of unified communications technologies in the call center. According to

August 28, 2008  3:21 AM

Mets’ CitiField Opts For Nortel UC

Posted by: Tony Bradley
CitiField, Mets, new york, Nortel, Shea Stadium, UC, Unified Communications

I guess new baseball stadiums are all the rage in New York. Both the Yankees and the Mets are constructing new stadiums which should be set for the 2009 season. As the Mets move across the parking lot from Shea Stadium to CitiField, they are also moving to cutting-edge communications by...

August 23, 2008  1:19 PM

The OCS Director Role

Posted by: Tony Bradley
Director, Edge, Evangelyze Communications, Mediation, Microsoft, Mike Stacey, OCS 2007, UC, Unified Communications

Those familiar with Microsoft Unified Communications and how to deploy and configure Microsoft Office Communications Server 2007 are likely familiar with the Edge and Mediation roles. The OCS Edge server allows external or public access to the OCS 2007 resources, and the Mediation server 'mediates'...

August 23, 2008  1:06 PM

The Value of VoIP

Posted by: Tony Bradley
handsets, licensing, ROI, UC, Unified Communications, value, VoIP

For new companies or old companies building new facilities, the value of VoIP is easier to define and the return on investment can be realized much quicker. Deploying only one infrastructure- the network infrastructure- for voice and data, rather than an IP network for data and separate wiring and...

August 23, 2008  12:56 PM

NBC Olympics Leverages Avaya UC

Posted by: Tony Bradley
2008 Olympics, 2012 Olympics, Avaya, Beijing, London, NBC, UC, Unified Communications

The Olympics occur every four years. However, because the Summer Olympics and Winter Olympics are staggered, there is actually an Olympics every 2 years. Since NBC TV has the contract to televise the Olympics here in the United States for the foreseeable future, that means that every 2 years they...

July 31, 2008  8:56 PM

NEC Does UC?

Posted by: Tony Bradley
NEC, UC, Unified Communications

There are a number of big players in unified communications. Everyone is familiar with Microsoft, Cisco, Avaya, and Nortel. Most people are familiar with NEC as a company. But, does NEC play in the UC sandbox? Few realize it, but yes.

July 31, 2008  7:06 PM

The Untapped Promise of UC

Posted by: Tony Bradley
Frost & Sullivan, growth, invest, UC, Unified Communications

Many of the components of unified communications are not new. Even many of the concepts for how to employ them are not new. However, as a quick look at any newspaper or magazine will demonstrate, unified communications has exploded into the business consciousness in recent years. It's all the rage....

July 31, 2008  6:50 PM

Single Point of Contact

Posted by: Tony Bradley
future, presence, UC, Unified Communications, vision

What does the future of Unified Communications hold? I am sure that Microsoft, Cisco, Nortel and other major UC players all have their own visions (weighed heavily with their own UC products and solutions), but Network World's Michael Osterman describes his vision of the UC future

July 29, 2008  1:53 PM

Cutting Costs With UC

Posted by: Tony Bradley
cost savings, expense, lodging, travel, UC, Unified Communications

Companies love meetings. There are so many meetings it is often amazing that anything ever gets done. There are meetings to plan the initial meeting, progress meetings, milestone meetings, budget meetings, etc., etc. It is insane. What is more insane though is how frequently companies fly everyone...

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