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troubleshoot

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September 24, 2009  3:58 AM

It (Almost) Never Hurts to Update



Posted by: Tony Bradley
patch, troubleshoot, UC, Unified Communications, update

One of the steps that should be on somewhere in the top 5 troubleshooting steps for virtually any problem is 'download and apply most current update' for the software or hardware in question (and/or peripheral software or hardware that could be related to the problem). Another top 5 step would...

July 8, 2009  8:49 PM

Troubleshooting VoIP / UC Issues



Posted by: Tony Bradley
capsa enterprise, colasoft, dropped packets, jitter, latency, network analyzer, packet sniffer, troubleshoot, UC, Unified Communications, VoIP

Networking has always been a more or less imperfect science...perhaps more of an art? The TCP/IP suite of protocols are designed with the base concept that transmitting packets of data is prone to errors and the protocols need to have mechanisms built in to manage dropped packets, latency, and...


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