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Aug 29 2008   1:40PM GMT

Corporate Culture and ROI



Posted by: Tony Bradley
ROI, user, education, training, Evangelyze Communications, corporate culture, Unified Communications, UC

Unified Communications is many things to many people. Many organizations (and even some experts) are still struggling to define what it is, what it isn’t, what are the features and benefits, and what are the pitfalls. Arguments can be made about how it will streamline communications and allow the company to be more productive and more efficient, but that assumes it is properly implemented and used. Where the proverbial ‘rubber meets the road’, the true measure of ROI for the UC investment will be based in large part on how well the company educates its users and transforms the corporate culture so that the users understand how to leverage the new tools effectively. Investing in a unified communications infrastructure without training the employees to use it effectively is like having a race car that nobody knows how to drive. Evangelyze Communications, a Microsoft Gold Partner and Voice Premier Partner, understands this need and has developed an end-user training course organizations can use to educate their users and transform the communicatios culture to make sure employees take advantage of the UC tools at their disposal.

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Apr 30 2008   10:16PM GMT

Enterprises Intimidated by UC Complexity?



Posted by: Tony Bradley
PBX, VoIP, training, Evangelyze, Unified Communications, UC, Infonetics Research, Gartner

A recent report from Gartner suggested that one of the biggest complaints from early adopters of unified communications (UC) technologies is the lack of standards and interoperability. A recent study by Infonetics Research suggests a slightly different obstacle to adopting UC technologies - they are intimidated by the complexity of UC and concerned about product integration. I don’t necessarily agree. Certainly, at this early stage, there is progress to be made on integration and interoperability. However, I think there is a general lack of education and understanding about how to approach unified communications. The beauty of most UC solutions today is that they can be implemented using a modular approach that lets enterprises leverage their existing infrastructure, and allows them to wade in to UC rather than diving into the deep end. Organizations that are concerned about having to ditch their PBX infrastructure and start over at square one should take a look at some of the training seminars being offered by Evangelyze. A small investment in training such as The Business Value of Unified Communications, or Understanding Unified Communications Telephony can help to provide a better understanding of unified communications technologies and benefits and remove the intimidation factor. 

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