Attend this Virtual Seminar, “Unified Communications: A Good Investment in a Down Economy” to find out what you can do to ensure that you’ve got the building blocks in place to reap the benefits of UC even if you’re not ready to be there now. The knowledge you will gain will be worth the time you invest and will not only allow you to weather the current economy, but help you come out on top when things turn around.
When: LIVE! June 16, 2009. 9:30 AM – 2:30 PM EDT (1330 – 1830 GMT)
Pre-register today: http://go.techtarget.com/r/7534638/5421719]]>
Voice is obviously a huge component of any business communications strategy, and it plays a significant role in unified communications as well. But, is voice a requirement? Or, more specifically is VoIP a requirement for implementing UC?
Each month TechTarget’s SearchUnifiedCommunications site does a podcast on a unified communications topic titled Reality Check. I appeared as a guest on last month’s podcast and was interviewed by SearchUnifiedCommunications Associate Editor Elaine Hom. We talked about the general concept of unified communications, and we dove deeper into whether or not VoIP is a requirement of unified communications, as well as the recently released Office Communications Server 2007 R2 and whether or not organizations really need to have an IP PBX any longer.
You can listen to the podcast by clicking here.
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What makes Unified Communications then? Well, the core difference is in the unity. Part of what makes the communications unified is interoperability. Voicemails that are left for a voice call are sent to the users email. Users can initiate an instant messaging session or phone call by clicking on a user’s name in an email. Mobile devices are equipped with email and instant messaging functionality. The tie that binds though is Presence. Presence is the component of Unified Communications that elevates the solution from various separate communications methods, past a collection of multiple communications methods that can work together, to the point where the organization can really begin to realize the productivity and effeciency benefits of Unified Communications.
Presence is what notifies other users about the current state of a given user. Is the person in a meeting? Are they on a call? Are they available? Presence generally illustrates the user’s state with some sort of symbol or icon. Ideally, presence also gives the user some ability to control who can see what. For example, setting their presence so that they appear offline or busy to the general population, while remaining available for more important individuals like co-workers and customers. To understand more about the importance of Presence and its impact on Unified Communications, check out Presence: The Heart of Unified Communications on the SearchUnifiedCommunications site.]]>
Often, it is a matter of money. New technologies can help the business run more efficiently. New technologies can increase productivity. Security, on the other hand, is an investment of money to prevent a greater loss of money as a result of a security incident or data compromise. It works in reverse. Rather than increasing the bottom line, security prevents the bottom line from going down. But, security is only beneficial if and when there is an actual security incident to prevent. It is like an insurance policy. You pay for it and hope you never have to use it, and it is very easy to rationalize that it is reasonable to accept the risk and take the gamble that the event will never occur rather than investing money to safeguard against it.
TechTarget’s SearchUnifiedCommunications site takes a deeper look at the issue of VoIP and unified communications security in the article Unified Communications Security Ignored and Misunderstood.]]>