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September 14, 2009  12:30 AM

Disappearing Value of the Magic Quadrant



Posted by: Tony Bradley
analyst, Forrester, Gartner, Magic Quadrant, report, UC, Unified Communications, VoIP

The media likes to quote analysts and survey reports, but do reports like the Gartner Magic Quadrant provide any useful information for customers? I have thought for some time that organizations like Gartner, Forrester, and others have an inflated view of their self-worth. The analysts...

August 29, 2008  1:18 PM

Report: Unified Communications in the Call Center



Posted by: Tony Bradley
Aberdeen, Aspect, Avaya, call center, report, UC, Unified Communications

The Aberdeen Group conducted a survey earlier this year regarding the use of unified communications technologies in the call center. According to


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