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August 23, 2008  1:06 PM

The Value of VoIP



Posted by: Tony Bradley
handsets, licensing, ROI, UC, Unified Communications, value, VoIP

For new companies or old companies building new facilities, the value of VoIP is easier to define and the return on investment can be realized much quicker. Deploying only one infrastructure- the network infrastructure- for voice and data, rather than an IP network for data and separate wiring and...

July 25, 2008  2:23 PM

Unisys Offers Free UC Trial



Posted by: Tony Bradley
Microsoft, POC, proof-of-concept, test, trial, UC, Unified Communications, Unisys

Have you been reading all kinds of news and information (like this blog) about how unified communications is going to surpass sliced bread as the greatest invention ever? Perhaps you are wondering what all of the hype is about, but you aren't sure how it will benefit your company. What if you could...


July 23, 2008  2:07 PM

Making Presence Interoperable



Posted by: Tony Bradley
federation, IBM, Microsoft, presence, UC, Unified Communications

Presence is the keystone of unified communications. The ability to identify whether or not a given user is available, and what methods of communication might be most effective with that individual at that point in time is the foundation of what enables UC to make users and business processes more...


June 30, 2008  4:29 PM

Cisco Unified Communications Vulnerability



Posted by: Tony Bradley
Cisco, Cisco Unified Communications Manager, Denial-of-Service, DoS, Secunia, vulnerability

Security vulnerability research firm Secunia reports "A vulnerability and a security issue have been reported in Cisco Unified Communications Manager, which can be exploited by malicious people to bypass certain security restrictions or to cause a...


June 30, 2008  4:21 PM

Information Overload



Posted by: Tony Bradley
IT education, Microsoft, Microsoft Voice, Office Communicator, Office Communicator Mobile, UC, Unified Communications, user training, VoIP

Unified Communications helps companies to communicate more effectively and efficiently. It is also seen by many as being always connected and never being able to be unavailable. By phone, email, voicemail, instant messaging, from your computer, your cell phone, your laptop, or any web-based portal,...


June 30, 2008  2:42 PM

Filtering Contacts for OCS 2007



Posted by: Tony Bradley
Active Directory, contacts, EC, Evangelyze Communications, filter, LDAP, Mike Stacy, OCS 2007, UC, Unified Communications

For most organizations, the fact that OCS 2007 can pull the contacts from Active Director is not a problem. However, situations can arise in larger companies with separate subsidiaries where one group is deploying OCS and another isn't, or where multiple organizations within the company are...


June 30, 2008  2:32 PM

Integrating Avaya with Microsoft UC



Posted by: Tony Bradley
Avaya, integration, Microsoft, ROI, UC, UCC, Unified Communications

One of the promises of unified communications, particularly Microsoft Unified Communications, is the ability to leverage the existing telecommunications infrastructure. Selling UC to upper management and proving the ROI is significantly more difficult if it means ripping out and disposing of the...


June 30, 2008  3:29 AM

Cutting Edge Microsoft UC



Posted by: Tony Bradley
hyper-v, Microsoft, new global telecom, ngt, OCS 2007, SIP, UC, UCC, Unified Communications, Virtualization, VoIP

Microsoft has put a fair amount of marketing muscle into their Unified Communications offering. Many organizations are busy architecting, deploying, and implementing the various components- Exchange Server 2007, Office Communications Server 2007, the OCS 2007 Mediation Server, etc. The standard,...


June 7, 2008  1:56 PM

Unified Communications in the Call Center



Posted by: Tony Bradley
Aspect, Call Centers, customer service, latency, Microsoft, UC, Unified Communications

Microsoft has a unified communications offering for small and medium businesses (SMB) with Response Point. They also have a more robust solution for enterprises providing even more features, functionality, and power for unified communications...


June 5, 2008  2:42 PM

Planning Capacity and Bandwidth for OCS 2007



Posted by: Tony Bradley
bandwidth, calculator, capacity, Director of Professional Services, Evangelyze, Microsoft, Mike Stacy, OCS 2007, Office Communications Server, UC, UCC, Unified Communications, VoIP

One of the most important factors in a successful VoIP or unified communications implementation is ensuring that adequate server processing horsepower and network bandwidth exist to handle the load. Streaming audio and video are less tolerant of latency and packet fragmentation, and the...


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