integration

Aspect Unified IP 6.6 Introduces Microsoft UC Integration

Back in June I wrote a post about the newly formed partnership between Aspect Software and Microsoft. Aspect was already an established leader in providing IP-based solutions for call centers, and Microsoft is an established leader in providing unified communications solutions. The obvious goal of their union was to bring the features and benefits of unified communications into the IP-based call center, and provide a new market for Microsoft unified communications by expanding the capabilities of their UC offering to address the call center.

Aspect recently announced that this December they will roll out Unified IP v6.6. According to the article “Aspect Unified IP 6.6 is designed to offer an ask-an-expert capability using the instant messaging and presence technology available in Microsoft Office Communications Server 2007. This newest feature enables Aspect Unified IP to seamlessly integrate to Microsoft Office Communications Server 2007 to specifically request real-time presence information.”

Integrating Avaya with Microsoft UC

One of the promises of unified communications, particularly Microsoft Unified Communications, is the ability to leverage the existing telecommunications infrastructure. Selling UC to upper management and proving the ROI is significantly more difficult if it means ripping out and disposing of the entire existing communications infrastructure to replace it with a new UC infrastructure. Avaya wants to make that integration and incremental adoption that much easier by providing detailed guidance for making it happen with Extend the Value of Microsoft Office Applications with Avaya Unified Communications.

Unified Communications Summit

This June IDC will launch its inaugural Unified Communications Summit. Scheduled for June 10 at the New York Marriott Downtown in New York City, the event will discuss some of the challenges faced by enterprise organizations as they attempt to embrace unified communications. The Unified Communications Summit, sponsored by Hewlett-Packard and Siemens among others, will feature case studies and best practices and help attendees understand and overcome obstacles to successfully integrating unified communications into the enterprise infrastructure. You can read IDC’s Inaugural Unified Communications Summit Set for June.