SP2 adds a number of new features that users have been asking for since SP1 was released last summer. With SP2, the Response Point Auto Attendant feature can now be configured on a schedule. That enables customers to set up the Auto Attendant so it only answers during off-hours, or holidays, or whenever needed. SP2 also adds parked call return. That means that a parked call will ring back to get someone’s attention after a defined timeframe (no longer than 3 minutes). That helps to ensure that customers aren’t forgotten and left on hold forever.
There are many more new features and improvements. There are new technologies for improving call quality, VPN connectivity, analog phone line capabilities, and general overall improvements in Response Point performance. Check out the Microsoft Response Point SP2 site to learn more about the latest features and to download SP2. If you are looking for a resource to really help you understand, deploy, configure, or sell Response Point phone systems, read Harry Brelsford’s Microsoft Response Point Primer – Cut the Strings.]]>
Small and medium businesses have traditional analog or simple VoIP budgets. They want more features and functionality, but they can’t afford a dedicated PBX or IP PBX- never mind the personnel with the skills to implement and maintain them.
Microsoft understood the needs and budgets of small and medium businesses when they developed Response Point. Response Point provides features and functions normally reserved for enterprise systems, combines them with some basic unified communications capabilities, and delivers them at a price that SMB’s can swallow.
The cover of the book says “For Partners and Consultants”. I agree that this is the primary audience and the group that will get the most value from this book. However, customers who have Response Point or are interested in learning more about Response Point will also benefit from reading Harry’s book.
Beginning with a brief history of Response Point (and how he almost missed the meeting that got him involved with the Response Point group) and a recap of its basic features, Harry provides detailed information about how to deploy and configure Response Point, as well as how to maintain and troubleshoot the system. He provides some real-world case study scenarios and discusses advanced capabilities such as the auto-attendant and music on hold.
Beginning with Chapter 6 the book is certainly aimed more at partners and consultants. Harry talks about who the customer market is for Response Point and talks extensively about tips and advice that Microsoft Partners and consultants can use to effectively sell Response Point to their customers.
The book goes on with an overview of the available hardware options for Response Point, and the VoIP providers that are currently working with Microsoft on Response Point. It then wraps up with a discussion of the future of Response Point and a collection of valuable Response Point resources the reader can use to dive deeper and learn more. In addition, Harry has filled the book with little trivia factoids- there is a new one on almost every page.
I am perhaps not quite the evangelist that Harry is for Response Point, but I am an evangelist nonetheless. Response Point is nothing short of awesome. The features and functions it delivers with the simplicity of use and affordable price have no comparison or competition. Microsoft Response Point Primer – Cut The Strings is an excellent resource and a worthy investment to learn about this fantastic solution.
Features and Facts:
Title: Microsoft Response Point Primer – Cut The Strings
Price: $59.95 (available from Amazon.com for $41.97)
Published: 2008 by SMB Nation, Inc.
ISBN: 0-9770949-8-7 (ISBN-13: 978-0-9770949-8-1)