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December 31, 2009  9:56 AM

Unified Communications: Steroids for the Contact Center



Posted by: Tony Bradley
Aspect, call center, contact center, customer support, UC, Unified Communications

Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn't have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred...

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